Solved: O2 Free 10 offer

Anonymous · ‎09-02-2018

New PAYG sim received in the post today and topped that sim up with £10. I then texted FREE10 to 21500 as advertised and had the same reply from O2 as the previous person 'it looks like this offer isn't for you' despite it being boldly advertised on the back of the paperwork the sim was delivered in.

The t&cs below the advert made no mention of restriction other than min top up of £10 for Classic sim. However looking at the t&c's on O2 website it appears this offer is not available for the Classic sim!!!

So why was the offer written all over the back of the paper work containing 'the classic' sim and with the words 'The Classic' artisitically displayed on the front of the same paperwork too? It even givves you a deadline date tailered to exactly 28 days (the time scales specified to claim in the t&c's) after you bought the sim. Why do this if you are unable it claim it? Misleading advertising?

Can anyone help who and how I should contact for O2 to honour this 'free10'?

Thanks

Martin-O2 · ‎13-02-2018

Hey @Anonymous I've had a response and it looks like there was an issue with a batch of sims that were not eligible for this offer. It's now been fixed so text FREE10 to 21500 again and it should work. Any issues please let me know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

View solution in original post

MI5 · ‎09-02-2018

I’ll ask @Martin-O2. If he can assist ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-02-2018

Thanks

Martin-O2 · ‎12-02-2018

Thanks for the mention @MI5!

@Anonymous I'll see what I can find out about this offer and if it's applicable to the Classic PAYG sim. I might need a few details off you and will drop you a private message if needed

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Martin-O2 · ‎13-02-2018

Hey @Anonymous I've had a response and it looks like there was an issue with a batch of sims that were not eligible for this offer. It's now been fixed so text FREE10 to 21500 again and it should work. Any issues please let me know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎13-02-2018

Thanks @Martin-O2
I'll give it try now.

Anonymous · ‎13-02-2018

@Martin-O2 It's worked. Many thanks, really appreciate your help on resolving this. Frustrated customer turned into a happy one!

Martin-O2 · ‎13-02-2018

Awesome @Anonymous! I'm really pleased that this has been resolved for you.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎13-02-2018

Well done on getting it sorted @Martin-O2. Whoever would have thought it was an issue relating to a poor batch of sims.?

Veritas Numquam Perit

Martin-O2 · ‎13-02-2018

@Cleoriff Stranger things have happened!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

O2 Free 10 offer

Hello

999 days

Change account name to another

Activate mms service

WiFi calling