New SIM FREE10 - It looks like this offer isn't for you

[_0x]

I have just received my new O2 SIM in the post and, as advertised on the leaflet my sim came in, I topped up with £10 and text FREE10 to 21500 to receive my extra £10 credit.

But I receive the reply "It looks like this offer isn't for you." 

Can anyone help me find who I should contact for O2 to honour this 'FREE10'?

Thanks!

[Cleoriff]

Hi @_0x 

Earlier in the year there was the same problem with this offer and it was due to a batch of sims which weren't eligible https://community.o2.co.uk/t5/Pay-As-You-Go/O2-Free-10-offer/td-p/1107533

I'll tag one of our community managers @Martin-O2  to see if he can help again.

Welcome to the forum by the way

[Martin-O2]

Thanks for the mention @Cleoriff ! 

@_0x  I'll drop you a private message so we can go over the details on this one. 

[Bkon]

Hello,

After having my number ported over today I'm also getting the "this offer isn't for you" message, even though I received an email with instructions on how to get it.

I've already topped up this afternoon on the SIM (although the balance did take a while to show up on the account...).

Please would I be able to get some help on this?

[Martin-O2]

Sure no problem @Bkon! I'll send you a message on this too. 

[Martin-O2 · Accepted solution]

Hey @_0x, @Bkon I've sent you both a message about this one so please take a look and get back to me. 

[Bkon]

Many thanks to Martin and the Guru team - the extra £10 has now been credited to my account.

[Cleoriff]

Good to hear @Bkon 

[jonsie]

Brilliant. Well done admin

[_0x]

Thanks @Cleoriff and @Martin-O2  for helping me get this sorted, my account has now been credited with the additional £10 :).