Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Top up

Firstly yours is the most annoying company ever, your web site and app just send you round in circles. I am disabled and can’t see much either so it’s making my life very difficult I keep getting forced to top up and I’m not sure why? Should I be con...

Fraud phone number

Hi, yesterday my number was disconnected, and now is on someone's contract. how is it possible ?

Resolved! Sim

Someone else is using my former sim card how can I remove my name from that sim card?

How to stop o2 texting me offers all the time?

I have called customer services and spoke to a real person about 2 weeks ago and asked them to stop all text messages from o2, they put me on hold for 5 minutes came back and said it was done, and it will take up to 24 hours to process, 2 weeks later...

Resolved! Keeping pay as you go alive outside of England

TLDR: outside of England whats bare minimum I need to do with pay as you go to keep the phone number I was given and never lose it?If you are reading:First background: I’m American who will travel to England 2-3 times a year (I have a British girlfri...

Resolved! Bundle

Hello I’ve topped up £10 and it’s not showing that I’ve topped up but has took the money please can someone help

Resolved! spending cap

i just topped up today and i’ve been using my 4g not a lot, but then i got a grey tab saying i’ve used all my spending cap today, i haven’t seen this before but it won’t let me turn it off

Resolved! £2 Data charge

Just picked up my phone for fist time today and have been told i have used £2 in data today, i don't understand when i haven't used my phone at all

Resolved! Changing my address

Hi. Why is it so difficult to change your address on pay as you go accounts

Resolved! Phone has not been used for months

Hello, I have a Nokia 108 simple camera phone, which I haven't used for quite a long time. I want to start using it again. I suspect the SIM card has been deactivated. How do I go about reactivating the SIM card? Or do I have to buy a new card? Thank...

O2

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