Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Full bars but no internet

Good morning everyone,I have full bars of connection on my mobile, and data turned on but I have no internet. Is there any issues that you are currently aware of?Thanks.

Resolved! How does topup of data work for PAYG

Sorry I'm new to PAYG. Just bought 7GB (double to 14GB) for £10. My allowance is running out. If I top up another £10 do I get 7GB, 14GB (or even topup £30 for 100GB) or do I get standard rates - which I believe is very expensive?

Resolved! international big boundle

Dear CommunityToday was the renewal day for my international big bundle, and while yesterday I charge the sim with £10, soon I figured there was £9.99 left on my account.The mobile data was turned off precisely for that reason to prevent o2 from trim...

Resolved! usim

Hi,I lost my phone few days ago so i bought O2 usim on a temporary and top up £10. And if i don't need this usim no more(because i bought the other one), do i just need to not top up it? I wonder if there is a cancellation process(I'm not going to us...

Resolved! Micro sim card pay as you go

Hi. I am trying to replace a larger o2 pay as you go with a micro sd card. I want to keep the same number. But when I select swap sim there is no option to choose micro. Am I selecting wrong options? Thanks in advance for any advice.

Resolved! Roaming issues in Italy

Hi, I'm in Italy, and I am not able to make calls or use internet. I have a PAYG plan, 10GB £10 bundle.I am currently connected to TIM and I have signal, however it's like I don't.I looked at past conversation in the forum, but nothing worked for me....

Resolved! Pay as you go

Hello. I want a basic pay as you go, not one that comes with minutes or texts. It’s for my Nan and grandad and they won’t make use of it. I want to be able to top up £10 and then top it up when it has no credit left

Resolved! I'm unable to top up a pay as you go sim

The sim is new. It came with a tracking device. The first use I topped up by ringing the 4444 number. It wouldn't have it at first but then did after a few attempts. This is the second top up I have tried but it won't have it. Any help much appreciat...

Resolved! Issue with browsing

I top up(xxxxxxxxxxx) some days ago and presently I can't browse.i want to know the reason because I'm confused. Please kindly help me resolve it asap Thanks [Mod edit: Please do not post phone numbers on the public board. Thanks!]

I'm on £5 bundle I've just topped up £15 so I can get the £15 bundle for the data. Can't activate it

It's states I have to wait till the 21st to activate my new bundle when I need the data for tonight

O2

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