Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Change PAYG name

I have a pay monthly o2, and purchased a PAYG phone as a gift for someone via my account. It's now showing up on my account as a 2nd device, however I want the owner of the phone to be the account account holder. I just spent a maddingly frustrating ...

Resolved! What’s the best contact?

Hi guysim with O2 and have been for over 10 years, as a PAYG customer. It works very well for my lifestyle & what I use my phone for, simply topping up £10 every month for my unlimited bundle. I’m now very tempted to change to another provider who ar...

Resolved! Double payment taken

I’m on PAYG and get a £10 big bundle every month. Topped up the other day with my card as I usually do but have noticed from a bank statement 2 x £10 payments have been taken?!?! Help plz

Resolved! Credit finished for no reason

12.5

Resolved! Deposit refund

Had to pay 250 deposit on my device and was told it would be refunded after 3 months but I haven’t received it how do I get it back does anyone have info on this

Resolved! Overdue bill payed

I payed my overdue bill today it’s gone from my bank & it’s still saying it’s overdue & data not turned back on.

Resolved! 10GB Free Data

I have received a message a few weeks ago about 10GB free data if you top up before the 06.03.22 I topped up yesterday (05.03.22) and still haven’t received the 10GB data. Any advice?

Resolved! Big bundle

Anyone know how to get rid of the big bundle and just keep it as a standard pay as you go sim? We bought it for an 84 yr old for emergency and they don’t use it much and so far they have taken all the money each month (£5 should be but taken £10) but...

Resolved! Data

I have put my usual £15 on but for some reason it hasn’t given me as much data as I usually get, I’m a bit confused because I didn’t use all of my data from last month but it’s given me even less. It’s given me mg rather than gb

Resolved! I wanna change the bundle into topup

I recharge today with £10 but I got bundle but I just want to pup please help me to convert it into topup

O2

Forum Posts