This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

How to top up when O2 website says error

Go to solution
Moscow
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎07-11-2019 12:07

‎07-11-2019 12:07

I can’t top up. Tried the website and the 4444 number and my wife’s card and checked my bank is ok. I’m stuck. Had o2 on a chat session that just bombed out.
Message 1 of 5
797 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to Moscow
  • 150826 Posts
  • 645 Topics
  • 28743 Solutions
Registered:

‎07-11-2019 12:29

‎07-11-2019 12:29

@Moscow 

All contact numbers here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 5
785 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 150826 Posts
  • 645 Topics
  • 28743 Solutions
Registered:

‎07-11-2019 12:16

‎07-11-2019 12:16

@Moscow 

All ways to top up here Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
794 Views
0 Kudos

Go to solution
Moscow
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎07-11-2019 12:24

‎07-11-2019 12:24

I’ve tried a number of these ways all ending with failure. I need to speak to a human who can resolve my problem or move to another network. Am not able to leave the house right now.
Message 3 of 5
790 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Moscow
  • 150826 Posts
  • 645 Topics
  • 28743 Solutions
Registered:

‎07-11-2019 12:29

‎07-11-2019 12:29

@Moscow 

All contact numbers here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
786 Views
0 Kudos

Go to solution
Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎08-11-2019 14:14

‎08-11-2019 14:14

How's it going @Moscow, were you able to speak to customer services and get your topup issue resolved? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
signature

Message 5 of 5
747 Views
0 Kudos
Top Kudoed Authors
View all
Top