Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52819 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26716 Views
  • 19 replies
  • 2 kudos

My O2 phone will not call or receive

Hi everyone, I'm new to the Forum and need help to get my wife's mobile back on-line. My wife and I are pensioners and only use our phones occasionally, to make essential and emergency calls. The other day my wife's phone stopped working, with the me...

NoviceJohn by Level 1: Joiner
  • 2856 Views
  • 12 replies
  • 1 kudos

Resolved! Sim Swap Nightmare

Sorry for long post.I’ve been trying to get my phone number (xxxxxxxx) transfered to a new sim for 6 days.It’s still not resolved. It goes as follows:28/2. O2 shop Thanet, I got a replacement sim for a sim swap, old sim is turned off within an hour, ...

PaulP by Level 2: Apprentice
  • 2403 Views
  • 10 replies
  • 0 kudos

Resolved! Reverting to Classic PAYG

I am on the Classic PAYG tariff but required a new sim for my new phone, I arranged this but when I had finished my call, I received information that tells me I will be on a standard PAYG tariff. Will I be able to revert to my original Classic PAYG t...

tarren2 by Level 2: Apprentice
  • 1049 Views
  • 3 replies
  • 0 kudos

Calculating Data Usage?

Hi AllI'm looking to use data to basically play games when I'm out and about. I used the online calculator and put 180+ minutes of gaming a day and it came out with the 2gb data plan. I have no idea if this is enough or not? Its a fairly large multip...

Resolved! Nokia1 phone..bought online (new) from O2 - completely dead..warranty length 1 or 2 years?

Bought as a back up phone in Dec. 2018. Now completely dead..tried reset (down vol./on-off button etc)..still dead. Still dead when plugged into a variety of different charging sources. Was PAYG when bought & came unlocked. o2 Signal poor so has been...

benny77 by Level 1: Joiner
  • 3103 Views
  • 19 replies
  • 0 kudos

Best time to change to Big Bundle

Hi there I'm currently on Pay As You Go, but would like to change to one of the Big Bundles. If I change on Feb 28th, will it be valid until March 27th? Or do I need to change on the first day of the month? Thanks

Resolved! Classic pay as you go - £1 minimum www charge?

Hello all, been a while since I posted so hello again from Northern Ireland. A family member has had the same O2 PAYG SIM/number since around year 2000. It was still on a legacy account with relatively expensive calls + txts and whenever he used it t...

voice mail

How do I retrieve my voice mail messages?

ken1 by Level 1: Joiner
  • 565 Views
  • 2 replies
  • 0 kudos

Top up

Hello, so the last time I topped my credit up, my tariff was £5 pound, I topped it up with £10 not realising, but I just want to know where that other £5 has gone so I can therefore put it onto my credit.

lea1 by Level 1: Joiner
  • 628 Views
  • 2 replies
  • 0 kudos