Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! WiFi Calling

Just recently moved to O2 but my signal at home is not great, keeps cutting out, usually at best 1bar signal So I need to use WiFi calling on my iPhone6But, even I used it before when previously with EE the option has disappeared from my options gggr...

Resolved! Sim swap to new phone, keep old tarriff?

Currently on a old Text & Web tarriff, bought a new phone and the sim is wrong size, if i sim swap can i keep the old tarriff even though it has been discontinued?

Resolved! Limit on spend for text messages

When using my PAYG phone for premium rate chat texts I get a message from the premium rate service that says "your network has blocked you from accessing our service until next month". This happens once I have spent £256 in a month. Is there any way ...

Resolved! New voicemail%20Dial%20905

I have a notification that I have a 'New voicemail Dial 905'. When I select it it sends a continuous dial tone. I cannot remove it from the notifications. How do I get rid of it?

Can't top up online - all cards rejected

Hi - I've been trying to top up my Big Bundle sim online, which I've been doing for years. Today, my debit card and credit card payments won't work - I get an error message which say they aren't authorised. Both cards worked today in shops. Is this s...

can receive, but can't send text messages on 02

Since December, I've been able to receive texts, but cannot send replies to them. There's no problem with calls. What is the cause of this, please. When I visited an O2 shop, the staff were very unhelpful.Thanks,David

possible disconnection

Hi, I have a SIM on Classic PAYG and have just seen that if I don't top up every six months my number will be disconnected. Is this true? I thought I just had to use the phone every six months to keep it active.I live abriad and use my O2 number when...

Payment on hold in paypal

How do I cancel Transaction ID [personal info removed] I spoke to 02 and they said to contact paypal to cancel the payment as I no longer want the phone.

Resolved! O2 keeps telling me I have a voicemail, but when I try to listen to it, I get redirected to top-up

I have a Voicemail notification that I can't delete, just saying "New voicemail, O2". The problem is that when I try to listen to it, I immediately get redirected to the top-up service. It's basically an automated machine telling me that my balance i...

Problem with phone calls abroad

Hi i need a help. I am in Poland nów and after a few weeks being here I started to have a problems with my Network. Nobody can phone me and I can not make a phone calls as well. Roaming is on and my a count is topped up. Please help. Thanks

O2

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