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Moscow · ‎07-11-2019

I can’t top up. Tried the website and the 4444 number and my wife’s card and checked my bank is ok. I’m stuck. Had o2 on a chat session that just bombed out.

MI5 · ‎07-11-2019

@Moscow

All contact numbers here Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-11-2019

@Moscow

All ways to top up here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Moscow · ‎07-11-2019

I’ve tried a number of these ways all ending with failure. I need to speak to a human who can resolve my problem or move to another network. Am not able to leave the house right now.

MI5 · ‎07-11-2019

@Moscow

All contact numbers here Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎08-11-2019

How's it going @Moscow, were you able to speak to customer services and get your topup issue resolved?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

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