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eSIM - Now available on O2

Chris_K
O2 Social Media Team
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UPDATE 24 Sep '20: 5G eSIM has now launched on O2. You'll need a 5G and eSIM compatible device.

O2 is excited to announce that customers can use eSIM technology on the iPhone 11, 11 Pro and 11 Pro Max, as well as the iPhone XS, XS Max, XR and the Google Pixel 3 and 3XL from 19 September 2019.

O2 customers need only pop into their local store or call customer services to request a new eSIM pack. You can then download an eSIM profile and swap your current plastic SIM card over to your new eSIM profile following the normal SIM swap process.

Customers will still have the option to use a traditional plastic SIM card should they wish.

We have a dedicated eSIM help & support page here, with many Q&A's.

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Chris_K
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@Hallam wrote:

I am looking to get a Samsung 46mm silver watch but I have been told that o2 doesn’t support esim for this could you tell me when this will be 


Hi @Hallam - we do support eSIM and as you can see, we are rolling this out to more devices very soon, but we don't currently sell any eSIM versions of the Samsung Watches, or have support for them yet. If or when we support this or add further eSIM support, we'll let everyone know.


@adamjhodson wrote:

Do we have an exact date on this yet? 


Not yet @adamjhodson but soon as there's any news on this, i'll update this thread to let everyone know slight_smile


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Chris_K
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Update: eSIM will launch for the smartphones previously announced, as well as the new iPhone 11 range of devices, from tomorrow - 19 September 2019.

Original thread updated. We'll post any new info around eSIM as/when it becomes available here and on our website.


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Chris_K
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Update: eSIM has now launched on O2 today and you can request your eSIM pack in-store or via our customer service teams. Should you need any eSIM help, we have launched a dedicated page featuring many Q&A's, so check out our eSIM Help & Support page.


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Quark999
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I am impressed (especially compared to the kerfuffle I usually had with EE doing, well, pretty much anything) - O2 Store Moorgate had 20 eSIM packs available, old SIM was swapped over within 5 minutes, started working 2 minutes later. Result!
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jonsie
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Wow that's pretty quick for O2... 👍

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Mi-Amigo
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@Quark999 wrote:
I am impressed (especially compared to the kerfuffle I usually had with EE doing, well, pretty much anything) - O2 Store Moorgate had 20 eSIM packs available, old SIM was swapped over within 5 minutes, started working 2 minutes later. Result!

@Quark999 

Great to have some positive feedback.

I`ll ask @EmilieT to pass on your comments to the O2 store Moorgate.

 

and Welcome to the Community. Hope you`ll have a look around at the various threads and stay thumbsup

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DarrenPlymouth
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Did mine today, changed to esim on my iPhone XS Max, very quick indeed
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EmilieT
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Thanks for your feedback @Quark999, really pleased to hear the store staff was so helpful and the switch was swift! I've passed on your comments to them now as well wink

 

@DarrenPlymouth Good to hear it's all working for you too as well, enjoy!

 

Cheers for the mention @Mi-Amigo thumbsup

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Benoit
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Finally o2 have caught up. Ordered mine yesterday via o2 chat as I knew I wouldn’t be able to get to a o2 store it arrived today and took next to no time to set up and I can finally have just one phone for home and work instead of having 2 phones so much easier.
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aldaweb
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eSIM now installed in new iPhone 11 pro picked up on Friday but left SIM swap till today as I was working Fri night and all weekend. Very quick swap over.

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