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Forum Posts

Recalling our O2 Original 45W and 20W plugs

Hello folks PLEASE READ the below, especially if you’ve purchased an O2 Original 45W or 20W plug in the past, as these products have now been recalled More details can be seen below, including what happens next if you're an impacted customer What’s h...

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Dave-O2 by Community Manager
  • 1522 Views
  • 2 replies
  • 0 kudos

O2 System Updates – 360

Hello everyone, Last year we shared this update around some changes that we’re making to our systems. Since then, we have started the process of migrating customers onto our new platform and this will continue in batches throughout 2023. The aim of t...

ColinO2 by O2 Social Media Team
  • 24471 Views
  • 83 replies
  • 4 kudos

Future O2 products & services. Get involved!

Hey everyone . On the O2 Community, we regularly connect members with teams at O2 to help test new/existing products and services. The feedback, comments and ideas that are shared by members have a huge impact on our decision making. Want to get invo...

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Martin-O2 by Former Staff
  • 16873 Views
  • 7 replies
  • 1 kudos

Phishing, Smishing & Scams. Latest info & advice.

DECEMBER 2022 UPDATE - Christmas Scammers Jingle bell, jingle bell, jingle bell rock, scam texts chime and we see a rise in crime, fraudsters advancing and enhancing, so we need to beware, we don’t want them to ruin your Christmas cheer. During the f...

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Chris_K by Former Staff
  • 51497 Views
  • 52 replies
  • 5 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Former Staff
  • 279512 Views
  • 3212 replies
  • 12 kudos

Community Rewards: October 2023

Good Afternoon to all As it's the beginning of a new month, it's time to announce the O2 Community Rewards for October These are now separated into three different categories Gold (£20), Silver (£10), and Bronze (£5) As we appreciate your contributio...

Dave-O2 by Community Manager
  • 2889 Views
  • 22 replies
  • 0 kudos

Google Pixel 8 Series - Order NOW!!

Do you or any of your friends or family deserve an Autumn treat? Well, look no further than the latest drop from Google, ending the year strong, the Google Pixel 8 and 8 Pro are officially coming to O2 and are available to order NOW and get yours fro...

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Dave-O2 by Community Manager
  • 1413 Views
  • 6 replies
  • 2 kudos

Community Rewards: September 2023

Afternoon all Please find the latest round of Community Rewards for September below These are now separated into three different categories Gold (£20), Silver (£10), and Bronze (£5) As we appreciate your contributions to The Community, we would like ...

Dave-O2 by Community Manager
  • 2508 Views
  • 20 replies
  • 0 kudos

Charge to Mobile & Premium SMS – A Community Guide

➥ What is Charge to Mobile?Charge to Mobile allows you to make digital purchases and charge them to your mobile airtime bill. These could be one-off purchases or a weekly/monthly subscription.Charge to Mobile is a popular and effective way of paying ...

Chris_K by Former Staff
  • 23848 Views
  • 25 replies
  • 1 kudos

eSIM - Now available on O2

UPDATE 24 Sep '20: 5G eSIM has now launched on O2. You'll need a 5G and eSIM compatible device.O2 is excited to announce that customers can use eSIM technology on the iPhone 11, 11 Pro and 11 Pro Max, as well as the iPhone XS, XS Max, XR and the Goog...

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Chris_K by Former Staff
  • 238038 Views
  • 79 replies
  • 1 kudos

Upcoming community team changes

Hi everyone, I have some important news to share about some upcoming changes to the community team. As some of you know the O2 community has been managed by a 3rd party company for the past 10 years. This has been a fantastic partnership which has se...

Martin-O2 by Former Staff
  • 4932 Views
  • 20 replies
  • 0 kudos

Community Rewards: August 2023

Hello, all The latest batch of Community Rewards are here!! Now reduced to three tiers, Gold (£20), Silver (£10), and Bronze (£5). More details on this change can be seen in the recent Changes to Community Rewards post. As we appreciate your contribu...

Dave-O2 by Community Manager
  • 3321 Views
  • 23 replies
  • 0 kudos

Virgin Media O2 to begin switching off 3G in 2025

Hey everyone. I wanted to keep you posted on a press release published today, around Virgin Media O2 to begin switching off 3G in 2025 with enhanced customer experience as the network evolves. See below or the press release for full details. Virgin M...

Chris_K by Former Staff
  • 1547 Views
  • 4 replies
  • 3 kudos

Community Rewards: July 2023

Hi all, Every month we reward members who have been extra helpful in the O2 community, those who took their time to participate on the community and that helped keeping it a fun place to be. And as we appreciate your contributions to the community, w...

Breanna by Former Staff
  • 7394 Views
  • 51 replies
  • 4 kudos