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Introducing - iPhone 16e - Pre-order NOW

Good afternoon, folks I'm excited to share that the brand new iPhone 16e is NOW available to pre-order HERE with delivery from Friday 28 February This is available in two elegant matt finishes — black and white and in 128GB, 256GB, 512GB storage opti...

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Dave-O2 by Community Manager
  • 296 Views
  • 13 replies
  • 0 kudos

Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 32550 Views
  • 55 replies
  • 1 kudos

Access For All - Everything You Need To Know

Hello and welcome to the O2 Community This thread is dedicated to our members who may find it difficult to access any of our services due to a disability or personal situation. Please find everything that you need to know below Accessibility & Vulner...

Dave-O2 by Community Manager
  • 4893 Views
  • 2 replies
  • 3 kudos

Welcome to O2!

Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...

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Martin-O2 by Former Staff
  • 27387 Views
  • 22 replies
  • 1 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

Martin-O2 by Former Staff
  • 11046 Views
  • 0 replies
  • 2 kudos

Why O2? Tap here to find out

You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...

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Chris_K by Former Staff
  • 3918 Views
  • 2 replies
  • 0 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Former Staff
  • 422718 Views
  • 3429 replies
  • 12 kudos

Disney+ Extra *UPDATE*

Good morning folks Following on from the announcement shared in November, that Disney had launched a new Disney+ pricing structure with three separate plans: Standard With Ads, Standard, and Premium. We now also have some exciting news to share From ...

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Dave-O2 by Community Manager
  • 6812 Views
  • 13 replies
  • 2 kudos

Community Rewards: April 2024

Afternoon Folks Please find some more information on the O2 Community Rewards for April. These are now separated into three different categories Gold (£20), Silver (£10), and Bronze (£5) As we appreciate your contributions to The Community, we would ...

Dave-O2 by Community Manager
  • 3699 Views
  • 21 replies
  • 0 kudos

Community Rewards: March 2024

Afternoon members Please find some more information on the O2 Community Rewards for March. These are now separated into three different categories Gold (£20), Silver (£10), and Bronze (£5) As we appreciate your contributions to The Community, we woul...

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Dave-O2 by Community Manager
  • 4167 Views
  • 25 replies
  • 0 kudos

Pay As You Go: Introducing "Rolling Plans"

It's an exciting day. Today we're launching "Rolling Plans", a new Pay As You Go tariff that offers a new, contract-free way for customers to stay connected flexibly and minimise the need for manual top-ups. More info on Rolling Plans O2 Rolling Plan...

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Chris_K by Former Staff
  • 20306 Views
  • 35 replies
  • 0 kudos

Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

FAQBanner.gif O2bill_06d9bd0e6e.png
Chris_K by Former Staff
  • 32550 Views
  • 55 replies
  • 1 kudos

O2 System Updates – 360

Hello everyone, Last year we shared this update around some changes that we’re making to our systems. Since then, we have started the process of migrating customers onto our new platform and this will continue in batches throughout 2023. The aim of t...

ColinO2 by O2 Social Media Team
  • 36689 Views
  • 89 replies
  • 4 kudos

Community Rewards: February 2024

Afternoon people Hope we're all looking forward to the weekend Please find some more information on the O2 Community Rewards for February. These are now separated into three different categories Gold (£20), Silver (£10), and Bronze (£5) As we appreci...

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Dave-O2 by Community Manager
  • 5299 Views
  • 34 replies
  • 0 kudos

Introduction of Single Virgin Media O2 ID

*This article has been updated to clarify previously published information. Hey folks Just sending this out to provide an update regarding our new feature that allows Virgin Media O2 customers to link the sign-in details for both their My Virgin Medi...

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Dave-O2 by Community Manager
  • 7740 Views
  • 19 replies
  • 0 kudos

Community Rewards: January 2024

Happy Friday everyone Please find some more information on the first O2 Community Rewards of 2024 for the month of January These are now separated into three different categories Gold (£20), Silver (£10), and Bronze (£5) As we appreciate your contrib...

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Dave-O2 by Community Manager
  • 5352 Views
  • 28 replies
  • 0 kudos

Recalling our O2 Original 45W and 20W plugs

Hello folks PLEASE READ the below, especially if you’ve purchased an O2 Original 45W or 20W plug in the past, as these products have now been recalled More details can be seen below, including what happens next if you're an impacted customer What’s h...

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Dave-O2 by Community Manager
  • 2327 Views
  • 2 replies
  • 0 kudos