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Forum Posts

Access For All - Everything You Need To Know

Hello and welcome to the O2 Community This thread is dedicated to our members who may find it difficult to access any of our services due to a disability or personal situation. Please find everything that you need to know below Accessibility & Vulner...

Dave-O2 by Community Manager
  • 308 Views
  • 0 replies
  • 3 kudos

Welcome to O2!

Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...

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Martin-O2 by Former Staff
  • 20822 Views
  • 22 replies
  • 1 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

Martin-O2 by Former Staff
  • 7569 Views
  • 0 replies
  • 2 kudos

Why O2? Tap here to find out

You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...

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Chris_K by Former Staff
  • 2618 Views
  • 2 replies
  • 0 kudos

Welcome to the O2 Community! Introduce yourself here!

Hi everyone! Thanks for joining the O2 Community! (Or if you haven't yet but would like to, you can register here!). I'm very happy to welcome you here. The O2 Community is a great place to get help and advice on O2 products and services, provide fee...

Martin-O2 by Former Staff
  • 334998 Views
  • 3340 replies
  • 12 kudos

Community Rewards: May 2024

Afternoon Folks Please find some more information on the O2 Community Rewards for May. These are now separated into three different categories Gold (£20), Silver (£10), and Bronze (£5) As we appreciate your contributions to The Community, we would li...

Dave-O2 by Community Manager
  • 1102 Views
  • 20 replies
  • 0 kudos

Brand ID and Call Defence

Good morning As we’ve seen for a while, scammers are constantly using new tech and tactics which is making it harder and harder to spot nuisance and fraudulent calls. So, we’re introducing some services to help protect your time, money and peace of m...

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Dave-O2 by Community Manager
  • 4720 Views
  • 24 replies
  • 5 kudos

Disney+ Extra *UPDATE*

Good morning folks Following on from the announcement shared in November, that Disney had launched a new Disney+ pricing structure with three separate plans: Standard With Ads, Standard, and Premium. We now also have some exciting news to share From ...

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Dave-O2 by Community Manager
  • 2833 Views
  • 13 replies
  • 2 kudos

Scam Alert: Vishing, Smishing & Phishing Megaguide

Been called and offered a discount or free gift? Been called and asked for a 6-digit code?1. Hang up NOW 2. Block the number 3. Text "CALL" to 7726 Welcome to our new Scam Alert Megaguide. There is a LOT of detail and info here, and if you've just be...

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Chris_K by Former Staff
  • 46232 Views
  • 38 replies
  • 6 kudos

Community Rewards: April 2024

Afternoon Folks Please find some more information on the O2 Community Rewards for April. These are now separated into three different categories Gold (£20), Silver (£10), and Bronze (£5) As we appreciate your contributions to The Community, we would ...

Dave-O2 by Community Manager
  • 1895 Views
  • 21 replies
  • 0 kudos

Migration & porting into O2

Hi everyone, We've put together some information below on how to migrate your number between different types of accounts, which we hope you'll find useful Moving your number from one Pay Monthly account to another, PAYG to Pay Monthly or vice versa i...

EmilieT by Former Staff
  • 85101 Views
  • 68 replies
  • 7 kudos

How to find help & contact O2: A Guide

Hi everyone, People often search and ask here on the Community how to get in touch with O2 about different types of queries. We've made the below guide and suggestions based on these questions and I hope it's helpful if you're not sure who to contact...

Marjo by Former Staff
  • 125771 Views
  • 39 replies
  • 6 kudos

Community Rewards: March 2024

Afternoon members Please find some more information on the O2 Community Rewards for March. These are now separated into three different categories Gold (£20), Silver (£10), and Bronze (£5) As we appreciate your contributions to The Community, we woul...

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Dave-O2 by Community Manager
  • 2670 Views
  • 25 replies
  • 0 kudos

Pay As You Go: Introducing "Rolling Plans"

It's an exciting day. Today we're launching "Rolling Plans", a new Pay As You Go tariff that offers a new, contract-free way for customers to stay connected flexibly and minimise the need for manual top-ups. More info on Rolling Plans O2 Rolling Plan...

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Chris_K by Former Staff
  • 16847 Views
  • 35 replies
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O2 System Updates – 360

Hello everyone, Last year we shared this update around some changes that we’re making to our systems. Since then, we have started the process of migrating customers onto our new platform and this will continue in batches throughout 2023. The aim of t...

ColinO2 by O2 Social Media Team
  • 30302 Views
  • 89 replies
  • 4 kudos