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App not working

Caro11
Level 1: Joiner
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Recently updated IOS to 17.4.1. Tried to sign in to my app and get error message saying that the app is not available to me yet and to sign in to my 02 which I have done and that does not show me all my information. I have de and reinstalled the app, turned the phone on and off and nothing works. I have been using the app for several years and find it valuable. Can anyone help?

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MI5
Level 94: Supreme
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@Caro11 

It's nothing to do with an phone update.

O2 have screwed up a system update, so you'll need to contact O2 to regain access.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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