Apple Watch Cellular not activating

[Pentaquark]

Hoping someone can assist...

I bought an Apple Watch series 8 direct from Apple earlier this week and went through the Watch app to activate the mobile plan for the watch.

Since triggering the process, the app is stuck on 'O2 Activating' and the watch has not activated the cellular functionality.

Can anyone point me in the right direction for a solution?

Cheers

[O2Emma]

Hi @pgn I will pick this up thanks.

H @Pellster I will send you a private message to look into this for you.

[O2Emma]

Hi @O2Sarah- Can you look into this for @Pellster please

[O2Sarah-]

Thanks for the tag @O2Emma 

@Pellster I will send you a private message so we can check your account. 

[Jacob-Farrant]

I have been having the same issue since the 3rd January. I have called up the O2 202 helpline multiple times and never getting anywhere. I was told to send my watch back to apple to check the mobile data technology is still working correctly. Obviously it came back all fine. Previously I was put in touch with O2 simon who kept telling me to keep waiting and now his o2 account has been deactivated. I have no idea what to do next, could someone please connect me with someone who can resolve my issue?

[pgn]

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@Jacob-Farrant wrote:

I have been having the same issue since the 3rd January. I have called up the O2 202 helpline multiple times and never getting anywhere. I was told to send my watch back to apple to check the mobile data technology is still working correctly. Obviously it came back all fine. Previously I was put in touch with O2 simon who kept telling me to keep waiting and now his o2 account has been deactivated. I have no idea what to do next, could someone please connect me with someone who can resolve my issue?

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All we can do is tag in the on-duty Advisor, @O2MichaelE for this, @Jacob-Farrant - watch for a private message from him shortly. Good luck.

[O2MichaelE]

Thanks for the tag @pgn 

@Jacob-Farrant I'll DM you for more info to look into this for you.

[O2MichaelE]

@O2Sarah-  tagging you in here for @Jacob-Farrant 

[Jacob-Farrant]

Thanks Michael. @O2Sarah- please let me know if you need any information from

me to resolve the issue

[O2Sarah-]

Thanks for the tag @O2MichaelE 

@Jacob-Farrant  I will send you a private message so we can look into this. 

[wendy03]

Hi, looks like this issue is still a problem, got an apple watch for Xmas and same as many others - apple watch says it's activating since last friday, got a text with contract and nothing.  The advisors on the phone, don't have a clue trying to sell me another apple watch - @O2Sarah- are you still able to help out? anyone??