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No eSIM or working plastic sim

I recently upgraded my iPhone which included a swap from plastic to eSIM. My plastic sim is blocked but the transfer hasn’t happened. I have no eSIM or working number and the order is stuck on processing. I have contacted o2 several times over the la...

Move number toO2

I can not find move number

Resolved! Call forwarding won’t cancel

I’ve used call forwarding and now it’s stuck on. I cannot cancel it

Resolved! mirror my number with smart watch

Hello can't mirror my primary number with smartwatch which I just bought

No signal on new phone

I just recently switched to an iphone15 plus and put my new sim in. I am not getting any service or 4G/5G anywhere. I have reset the settings, turned the phone on and off and manually selected my provider, it still is not working.

Data roaming not working

Hello.I am currently in Spain. I increased my monthly data allowance before I left the Uk, but I have no internet unless connected to Wifi

MY O2 SWITCH NUMBER

I CAHNGED MY PROVIDER FROM EE TO O2 AND I GOT THE pac CODE AND SENT TO O2 ,I CAN SEE O2 SENT ME AN EMAIL WITH A NEW NUMBER BEEN ACTIVATED AND NOT MY OLD NUMBER .IS THAN NORMAL PROCESS AND THEN ONCE I USE IT IT WILL CHANGE TO MY OLD NUMBER OR THAT AN ...

Incorrect usage information in my o2 app

Hi, is anyone else having issue with the my o2 app showing incorrect usage information. For example my minutes used shows 16hrs and if I make a call lasting 2 minutes it updates to 20 hrs? I’ve spoken to customer services and in their system they are...

Age restriction

I've tried to turn off age restrictions online and I'm unable to. Can you help. I have also tried phoning. It doesn't work

Phone Replacement with o2 insure

Hi, So I've just placed a claim with o2 insure and I chose the replacement option - there wasn't an option to select a specific phone...so does anyone know what the replacement is? Is it just an exact copy of the current phone you've got? I'd assume ...

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