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Forum Posts

Unable to access account

When I try to sign on my code isn’t being received and there is a blank where my phone number should appear?

Resolved! Visual Voice Mail on iPhone

I have just changed tariff and now find my visual voice mail (VVM) has disconnected and my custom greeting deleted. I have tried everything I can find to reconnect it but nothing works.I have recorded a new greeting via the dial up connection and res...

Hazelind by Level 1: Joiner
  • 312 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile change

I was thinking of upgrading my phone to a new one do I need to take on a new sim contract

Bible by Level 1: Joiner
  • 212 Views
  • 1 replies
  • 0 kudos

Resolved! Changing from pay as you go to new phone keeping my existing number.

How do I change from a pay as you go tariff to to a new phone with O2 keeping my number. What is the process?For example,1. Get new phone 2. set up new phone 3 transfer number to new phoneor 1. Transfer current phone to monthly plan2 Get upgrade phon...

gdw123 by Level 1: Joiner
  • 367 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

Would a zero spend cap stop me making an overseas call from the uk ?

DDK by Level 1: Joiner
  • 218 Views
  • 2 replies
  • 0 kudos

Resolved! Sim not working

Hi, some reason all of a sudden my Sim is not working. I have a virgin sim but as virgin partnered with O2 I have been registered with 02 for a long time now and there has not been any issues. But, now when I try and make a phone call, it says not re...

Daniaal10 by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

PUK Code not available

Ok, so transferred to O2 (beginning to wonder why...) - got a temp sim, and waited nearly a week for my old number to be ported over. Advised today that it now had been - no other information on what to do to ensure that the temp number on the sim wa...

smenmarch by Level 1: Joiner
  • 770 Views
  • 8 replies
  • 0 kudos

Data

My account page says that I have 2GB of data, my phone says that I have no data. I suspect that the problem stems from the change over from Virgin. Any help will be appreciated.

Goodere by Level 1: Joiner
  • 202 Views
  • 2 replies
  • 0 kudos

Payment

Why did I payed £30 and didn’t get any data’s?

Ol_ha06 by Level 1: Joiner
  • 161 Views
  • 2 replies
  • 0 kudos