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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Resolved! Account name

I want to change my account name from Edward Lowes to David Lowes 

DLowes by Level 1: Joiner
  • 1 replies
  • 0 kudos

My contract

Hi I wanted to check if my contract has been closed as I cancelled a couple of days ago but I keep getting messages that I have a bill over due

AB17 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! MY O2 app not working correctly

Hi, I'm trying to get information about using my phone is the USA. The first issue is that the app doesn't recognise my IMEI numbers (start with 86872506), and neither does the Web interface, although I used the phone successfully on a trip to Budape...

Resolved! no data

i paid my bill yesterday after having an overdue balance and still not received my data back after it being 24 hours, tried restarting my phone multiple times over the 24 hours and nothings working?!

roaming not working

i am currently in hongkong so i bought additional data to use roaming but it is not working. i have tried to troubleshoot but failed many times. please help!

charz by Level 1: Joiner
  • 3 replies
  • 0 kudos

Can't pay my final bill

I was on holiday in January and was robbed while abroad, which left me needing all my available funds to stay afloat for the remaining 4 weeks. So I cancelled some direct debits, including what would have been my final O2 bill at the end of my contra...

New 02 Sim Card

I recently upgraded my phone to one which will work on 5G. So for that 02 sent me a new sim card. The sim card responds well to 5G and 4G, but if it goes out of range of 5G or 4G reception, say when I am travelling in my car, the phone loses all roam...