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Cannot use new e-sim

I have requested a new e-sim but I can't access the My O2 app on my phone because it is a new phone and I have no mobile service so I can't receive the security code via message to get in. Therefore, I have no way to get any mobile service on my new ...

SPW1 by • Level 1: Joiner
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sim not working

message on phone ********* says insert sim .this done and phone still will not work. can you send me a new sim [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

New sim not connecting to network

I’ve received my new phone and sim today after I’ve set it up and put the new sim in the phone won’t connect to the network. I cannot text swap to 20220 because it will not allow me to send text messages

Sim still active after transferring

I left O2 and went to Vodafone. My new Sim is working but so is my old O2 Sim, my iMessage and FaceTime won’t activate and it says in my settings that my number is unavailable for iMessage and FaceTime. I’ve done troubleshooting with Vodafone and App...

O2 app

My O2 app keeps appearing to have an error whenever I try to log in. The ‘it takes approximately 48 hours since you created the account for the app to work’ but its been almost a week. What should I do ?

No data transfer

I have signal but cannot access any websites, Whatsapp etcI have 300GB of data on my bundle

Paulrr by • Level 1: Joiner
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web chat

why cant i livechat on the website i do not have a phone to talk with due to o2 failing to deliver it how can i talk to o2?

Resolved! Technical support

I need to move my Apple Watch mobile sim to my new watch 

I get a "SIM Not Supported" Message when trying to install a new EE SIM card. Please help

Hi,I am moving to a cheaper tariff on EE and they have sent me a new SIM Card. On restarting my iPhone7 (which I originally purchased from O2, and with I still have the purchase documentation for), I receive a "SIM Not Supported" message and the only...

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