Get tech support for your O2 issues

Website error when joining O2

There appears to be an error when purchasing a new contract phone from the O2 website.I have been trying this for two weeks, and when i reach the part of eligibility i receive an error, "there was an issue" and it requests me to try again but the iss...

Resolved! O2 e-sim swap

Hi thereI recently discovered the 'convert to esim' button on my iPhone's settings. So I was curious and clicked on it. For the next 5 mins, my phone was spinning and said 'Activating E-Sim', and then I was greeted with the message saying 'E-Sim will...

Resolved! New sim

I have 2 new sim cards with different packages on how do I know which is which cause I don't want to put the wrong sim in

Can't top-up PAYG O2 phones on myO2

Hi, I need to top-up some PAYG mobiles for myself and other family members but after signing in, selecting amount to top-up, enter my address the site should allow me to enter card details but the page is just resetting with message: It looks like so...

Resolved! Number chance

Hi I have just activated my new phone but my old number was ment to change over as well but hasn’t. Thanks

Resolved! Amazon prime

How to cancel amazon prime

Resolved! Having to keep registering

I have been an O2 customer for many years and had been registered on the O2 website. I don't log in that often and then when I do my details are not recognised. I try the forgot password option but even using my original email address, no password re...

Resolved! Are new phones locked ?

are new iPhones 16 locked to o2 as I would like to swap mine with my daughter and she is on ee

Resolved! Sim not working

Hi my sim is not working. I have cleaned and tested with another sim, and also restarted I think I need a new sim please

No phone. No help on helpline.

I ordered a phone on 1st December for click and collect. It is now the 6th December. It was due on the 3rd. I have contacted the helpline. The first time they assured me it was in transit (which is what my orders says). I called again today and the h...

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