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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Resolved! I got a call from

It's o2 number?: 0161 850 2959 How do I cancel an order/contract ? It won't let login to the account

Resolved! Sim problem

Hi I’ve bought a data only paygo sim and need to add voice to it can you do this as I’ve tried phoning twice and they have both hung up

Joan3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PAC code transfer to O2 not doing anything

Old sim was disconnected early this morning and the new sim has yet to start working.The phone is needed for work and I was assured it wouldn't take too long to transfer over.I'm on my second attempt to get someone on 202 because the first time I was...

Perkipc by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! NHS discount

Trying to add nhs discount keeps saying error. Also trying to upload wedding certificate to change to me legal married name and won’t work

Meg7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Bandwidth issues Nighthawk M5 router - can these be issues with O2

I have a Nighthawk M5 router. I have an excellent 5G signal and it's connected to an external antenna. The router connects to the 5G network fine.However I have really low bandwidth. Compared to my iPhone, same network, same place, the Nighthawk deli...

TonyHrx by Level 1: Joiner
  • 10 replies
  • 0 kudos


Hi, Can you please assist me in getting my roaming working? I've landed in Germany today, and I need access to data when moving around, but I can't get it to work? Thank you.

Beccabex by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unable to receive calls, txt

Moved to O2 from Lycamobile, so now unable to receive any calls or texts. customer service was horrible, I phoned many times, so they asked me to come from pay as you go to pay monthly and promised to fix it, unfortunately, two weeks have gone by, an...

Vilmantas by Level 1: Joiner
  • 10 replies
  • 0 kudos

Second phone on account not showing on app

Hi. I am trying to upgrade the second phone on my account number ***********, however this number is not showing on my o2 app [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Jrh0310 by Level 1: Joiner
  • 1 replies
  • 0 kudos