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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2876 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5034 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15747 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Resolved! Scam call?

Just had a call on my mobile, they said they were from O2. Said that in my area (south London) they are shutting down 4G from 5pm from this Thursday, and that they need to send a new SIM for 5G. Has anyone heard about this?

Ivanian by Level 1: Joiner
  • 283 Views
  • 2 replies
  • 0 kudos

Messages

My sister messenger not sending and has a little clock under them I have been sending some but now the clocks appeard and I can't send them now why is this

Dynamite5 by Level 1: Joiner
  • 168 Views
  • 2 replies
  • 0 kudos

Front camera on S23 FE not working properly

I purchased a S23 FE a couple of weeks ago and have noticed the front camera doesn't focus very well at all. I'm not a huge selfie taker, but on the few occasions that I have tried out my camera, I've noticed that it doesn't focus on my skin/pores/fa...

Gabbynats by Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

direct debit changes

Received email this week about direct debit changes, said nothing to do. Since then phone says emergency calls only.

Cast-7734 by Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos

Transferring number has broken my sim

I recently attempted to transfer my old number from three to my pay as you go sim, using the o2 form and my pac code. Now 02 have deleted my current number and my old number has not been transferred over. So i can no longer make any calls as i have n...

can't access the app

i moved from virgin media too2 a matter of months ago, still can't access the app or online when i log in it's saying i have no products with o2 when i currently had a contract and a disney plus add on but i'm unable to check any of this how can i ac...

kazz98 by Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

Internet abroad

I am currently in Tenerife but I am able to get internet access unless I am connected to the hotel WiFi. Can you help please

Tralida by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

My02

Hi,A few months ago I was transferred from Virgin to O2. I registered & signed in to MyO2. More recently I have not been able to access MyO2. If I try the App it says there is a problem and I should wait 48 hours or contact support. If I try the webs...

DocHog by Level 1: Joiner
  • 265 Views
  • 3 replies
  • 0 kudos

app access

I can access my app on my laptop but my mobile does not accept the same log in name and password - why and what can I do to correct it pleaseThank you