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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7163 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1942 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4402 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3667 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 3130 Views
  • 6 replies
  • 0 kudos

Resolved! Lost phone and can't order a new sim

My phone was stolen by a baboon! I am in Zambia. My niece in UK reported it lost to O2 in UK and asked for new Sim to be sent to my address. They told her I had to go on line and order through my account. When I do this under 'swap sim' it tells me t...

PATRICK5 by Level 1: Joiner
  • 349 Views
  • 7 replies
  • 0 kudos

Resolved! SIM card

I lost my sim card before even putting it in my phone, can you please re-send a SIM card? Many thanks,Karen

Hoffa by Level 1: Joiner
  • 71 Views
  • 1 replies
  • 0 kudos

Resolved! KEEPING MY NUMBER

i have recently joined 02 but am wanting to keep my number, i have filled in the required form and entered the details. Has my number been changed over?

Resolved! Pack code

I want a pack code number please

GB3 by Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos

Resolved! Barred Services

I have arranged to defer this months payment but my services have been barred. I’ve been waiting 2 hours for the messenger service to get back to me but no joy. desperste for my services as I need to make calls as I’m in hospital

Philo5838 by Level 1: Joiner
  • 101 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone

Hi I've lost my phone but can't get through to anyone to help me?

DC07 by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Resolved! Auto - Top - up - Changing Bank Cards and Old Solutions.

I received a text message saying that my auto top-up wasn't a success and remembered that I had a new card so I wanted to change my auto top-up bankcard details but The myO2 website does not let me as there is nowhere seemingly to do so. Searching on...

Charon by Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos

Resolved! New and regretting the move

Hi. I joined O2 2 months ago as part of a virgin media bundle. I checked I could get 4g signal inside and out on their site. At the start it was patchy but has got so bad I get NO signal at all and have to use WiFi calling. This doesn't always connec...

Wrongun by Level 1: Joiner
  • 199 Views
  • 3 replies
  • 0 kudos

Resolved! Apple Watch 7

I have a mob on another acc which an O2 acc in my partners name. We both have them. I want to purchase a watch as a gift but it won’t let me as I don’t have a mobile on this account. Can u help?

Debs2440 by Level 1: Joiner
  • 89 Views
  • 1 replies
  • 0 kudos