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Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos


Changed Pwd , but can’t log in - pass code not received

Resolved! Random Calls

I am getting multiple random calls each day from people saying i have called them and left a missed callAnyone know why this is happening as i have not called anyone Thanks

Can't access my bills

I haven't been able to access my Bills at all this year. Every time I try, I get this pop-up:*******************************************************You can't access this page right now Close Dialog Please choose another account or mobile number to op...

Phone switch

I’ve joined O2 from EE (cowboys) and just switched my number using the PAC - my old number hasn’t changed when should this happen?

Apf1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Apple Watch 9 Contract - Beats Flex £1 offer

Hi there, I ordered an Apple Watch 9 44mm on 02/01/2023 with the offer for £1 Beats Flex. It advised a code would be sent within 30 days of purchase to redeem the £1 Beats Flex offer but today is the 31st day since ordering the Apple Watch. Is there ...

No signal

So I changed to o2 a year ago because the network showed good signal where I work (self employed sole trader working in a rural location). The network check continually shows as 4g good indoors and out, 3g good indoors and out, 2g the same, calls the...

RV2015 by Level 1: Joiner
  • 3 replies
  • 0 kudos


My phone number is ********** I made a payment today by bank transfer . I put my telephone number as a reference which *********** instead of my account Number which is **********. Please check receipt of payment and reconnect my overseas calls. [Mod...

Farhat by Level 1: Joiner
  • 1 replies
  • 0 kudos