Resolved! Help needed
Good morning I got a new phone but I would like to keep my same number . I would like to port the number from the old device to the new one please
Forum Posts
Whatsapp issues
Whatsapp failing to pick up my home Wifi (Virgin Media) and therefore won’t send/receive messages or download photos. All other apps and browsers on my iPhone are using internet ok. I have tried all the delete/install app, reboot wifi, toggle airplai...
Resolved! Moving over my number to my o2 account
I have had an o2 SIM card since I took a deal with Virgin Media in March. I wish now to terminate my deal with the other provider and move my number to o2. Do I simply use a PAC code to transport my number over to o2 or is it more complicated now tha...
Resolved! O2 cant connect 4g
So then I've been using this card for a good few months and I'm pretty damn annoyed at the way it works. I went on tour, topped up the card and there was a problem with the damn signal again.Pages don't load, I connect to the damn 2G network, is ther...
Very Poor Signal
Over the past 18-24 months my o2 mobile data and calling signal has been nothing less than appalling both inside and outside. It used to be great inside and out, something has definitely happened in the area. My other half has a Tesco mobile who I be...
Resolved! My 02
my 02 isn’t available
Samsung S23 FE WIFI6 connection issues
I have recently purchased a Samsung S23 FE from O2. Everything is fine apart from the Internet. Everything the phone connects to wifi6, the Internet crashes. It then restarts the Internet and flicks between wifi6 and 5g. The phone works fine when con...
One time passcodes
Hi thereFor some reason I can no longer get OTPs. They used to work fine, then last Saturday (30.01.21) they stopped coming through and I cannot work out why. I've checked my blocked numbers and I'm sure they are ok, and I've reset the network settin...
Resolved! OTP Codes
Hi, I am no longer receiving OTP codes from my banks and now Amazon. I was told by Natwest to contact my provider and check there is nothing restricting them their end. I contacted O2 via web chat and was assurred that as I can receive texts from the...
Resolved! Email received about upgrading but I have a sim only contract
Has anyone else on a rolling monthly sim only contract had a message to say they are due an upgrade? Seems strange.I transferred over from virgin mobile when O2 took over so haven't experienced this before.
