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Error when ordering

Hi,this is so annoying!!! Can’t find live chat! we have made an order for a new contract and handset, had contract info, did £30 upfront payment and screen crashed, it has taken payment but no order confirmation… nothing!!so seems order is stuck or s...

IMEI problem

Last night I ordered the new iPhone 16 Pro Max via Switch Up. However, I decided to change the program with which to use it and canceled the order. Now I want to place the order again but there is a problem with IMEI on my old phone, and there were n...

Phone says no sim available

Hi my phone randomly says no sim available. I have restarted my phone, my bill isn’t due till the 17th I don’t understand why this issue is occurring I need to make phone calls and important ones.

Resolved! access denied when trying to see my bills

Logged in ok but cannot get further than first page - cannot see my bills etc.

SIM card swap

Please help me with this problem

Sorted

No problem

No eSIM or working plastic sim

I recently upgraded my iPhone which included a swap from plastic to eSIM. My plastic sim is blocked but the transfer hasn’t happened. I have no eSIM or working number and the order is stuck on processing. I have contacted o2 several times over the la...