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Resolved! Another Republic of Ireland Roaming issue

I was moved over from Virgin Mobile. I have 5 devices now on O2, 4 iPhones (all iPhone 12) and one iPad.When I travel to the Republic of Ireland, 4 of them roam quite happily and connect in a minute or two and work perfectly.One phone stubbornly refu...

Why are you sending me an invoice for a phone I don't have?

Why are you sending me an invoice for a phone I don't have? I didn't want a new number and returned the phone.

Not receiving verification codes

Since getting a new phone 2 weeks ago with an esim I've never been able to sign back in to my whatsapp or instagram accounts. Both will ask for my number and give the option to sms or call but I never get any sms or call. Of course whatsapp say it's ...

Resolved! Telephone call

Hi I’ve just had a call from someone asking me to reset a password online so I can receive a new 5g SIM card. Is this a scam call or is this something that O2 are doing

Resolved! Apple Watch Activation

Hi All, I appreciate that there are lots of conversations on this topic on the community - I have read so many - maybe not all and have not found anything that has not been tried. I have a problem of apple watch activation and have spent many hours t...

Using voicemail abroad

I am abroad and cannot access my voicemail. I know my PIN and have tried calling +44 7860 980980 but I get the message "Please try again later". Please help!

Resolved! Child Safety Lock on my Wifi

Hi Team, i think there is a lock for certain websites on my number, what is the process to have that lifted ?

My sim card is off

Hello I travelled and can't access my 02 App

Resolved! Classic PAYG flash balance notification not showing

I have just swapped my sim from an android into a new IPhone and now I don’t get the balance notification after making a call. I have the O2 app installed but when I go to Settings then notifications the app doesn’t appear on the list. Is there some ...

Resolved! Keep my number

Hi i want to keep my number and switch to o2 from another network but there is no option to do this on the app or web. Have my pac ready thanks

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