Get tech support for your O2 issues

Calls to an Automated system

Hi I've recently upgraded my phone from a iPhone 13 pro to a iPhone 16pro when i make calls to an automated number ie press 1 for a section then press 4 for another section it either connects but they cant hear me which results in them putting the ph...

Resolved! Phone number spoofing?

Hello, for a few months now every few days I'll get people ringing me saying they have a missed call from me, has happened 30+ times now. Getting quite annoying, but also concern from security point of view if someone is faking my number to do scam c...

Resolved! Copy of Invoices After Account Closec

After coming towards the end of my contract I recently transferred my number to another provider. As soon as the numbers transfer was complete my account was effectively closed and I lost access to myO2 for that number and have therefore lost access ...

Mobile signal weak in my area

How do I report poor signal in my area?myself and other members of my family have had mobile signal problems.I know of two occasions when masts were to be erected closer to my home, only for some local residents start a campaign against it. The plann...

Sim Swap nightmare! :(

Good morningI'm having no signal following a failed sim swap. I was sent a 5g sim to replace my 4g sim and the process didn't complete. I was told it would be ok after 24hrs, this was back on the 21/12. Its now been a week and I'm without my phone st...

SIM did not get activated in the shop - does not work

I purchased a PRE £10 BIG BUNDLE SIM at Westfield London. Back home I put it in my mobile but it does not work. Went to another O2 shop and they told me that it should have been activated in that shop and they cannot do anything about it.Bought anoth...

Resolved! Two O2 SIM on the same account

I'm an existing customer with an account for an O2 SIM for one of my phones. I'd like to order a new O2 SIM for my other phone. Can I do this on my existing account, or do I need to create a new account?

Update

I can’t pay my bill and they’re systems are being updated so it won’t allow me to make a payment and I now have restrictions on my service what should I do?

poor or no reception

We have been having reception issues for approx 2 months now and all we are getting is a local mast NG16 is not working. How long are these issues suppose to take before they are repaired. I am trying to run a business where customer calls are consta...

Resolved! Porting number from another provider

Morning,My EE contract ended yesterday and I have my new phone and contract from O2. My old number is not being ported across until tomorrow. When setting up my new phone, it asked me to set a primary and a secondary number as for the moment, there a...

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