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Forum Posts

Booking returns reference number

I have already rang and spoken to someone regarding sending my Samsung fold 4 back for repair as there is a software problem. I didn't get a booking returns reference number from them to fill out the royal mail returns form. Thank you

Mt25 by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Converting a physical SIM to an eSim in an Apple iPhone 16

I've put my physical nano SIM from my old phone in a new iPhone 16 with iOS 18.This is all working fine without issue. I then tried the "Convert to eSIM" in the iPhone 16 settings, but this fails with this error: So I was wondering if anyone else had...

eSIM.PNG
biscuits99 by Level 2: Apprentice
  • 727 Views
  • 5 replies
  • 0 kudos

Mobile data O2 Not working !! 😕

I have my O2 number for some years now. My signal went from 4G and working fine. To showing H+ or even worse...E. and no proper signal or connectivity for last 2 months! What is happening to your 4G signal O2? This is outdoor and inside. West London ...

Nico1 by Level 1: Joiner
  • 1229 Views
  • 3 replies
  • 0 kudos

transferring esim

i just purchased a new iphone and would like to transfer my o2 esim to it. the ios esim transfer process doesn't work. is there a way to get a qr code from o2 i can scan to install the esim?the o2 app says i should call support, but i'm also abroad i...

iirpm23 by Level 1: Joiner
  • 4209 Views
  • 6 replies
  • 0 kudos

Voicemail Notifications

Following upgrade to my account getting constant notifications for voicemail when there is no actual message. Running latest version of ios18 on iphone - never had this problem before. Remedies?

Durotrige by Level 1: Joiner
  • 312 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to receive incoming calls or texts since porting my number to o2 from vodaphone

My number was ported from vodaphone to o2 on Thursday and since they have done it I can only receive calls from o2 network. have called customer service many times and still not solved. I have been to store and they have checked settings, done phone ...

MrsD2 by Level 1: Joiner
  • 15759 Views
  • 61 replies
  • 0 kudos

Resolved! My O2 app is not working

I created O2 account few days ago. Then I downloaded and installed O2 app for an advertisement. Then I tried several times to login. I couldn’t logged in. And I got this pop up message. “Oops. My 02 isn't available to you yet.If you're new to 02, it ...

Ayesh by Level 1: Joiner
  • 8162 Views
  • 16 replies
  • 0 kudos

New customer number

hello,i bought a plan yesterday as a new customer and asked to keep my number as I requested my PAC to my previous network provider. However this was not taken into account and I have a new number. I’d like to keep my old one