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Cannot send SMS to UK Mobile number over the Pay Monthly message centre

Hi everyone We use a third-party SMS provider to send and receive SMS messages. The provider has issued a UK mobile number which most people can send an SMS to without issue.However, after some investigation and testing, we have found that only custo...

Resolved! Visual Voicemail doesn't work when using Wi-Fi Calling

I have an iPhone 12 Pro and have Wi-Fi Calling and Visual Voicemail. When using Wi-Fi Calling, Visual Voicemail doesn't work. New voicemails do not come through to my phone until I have mobile data again. This seems like a major oversight, @O2Sarah- ...

Can I order a second phone number and eSim?

I want to add a second number to my account, and use an eSim with it. I can't see the option to choose "eSim" during the purchase journey, as described here:https://www.o2.co.uk/help/device-and-sim-support/esim/download-your-esim-for-android (it is j...

Dishonest Tech Support Indian guy

Hi, Just a warning to everyone. I’ve had a tech issue with my SIM card. It seems the tech support is now in India. The guy was telling me I needed to get a new contract otherwise he could not resolve my issue. Thanks God, he didn’t manage to get my c...

Incoming calls showing as No Caller ID

Similar to this thread, all incoming calls showing as No Caller ID. Have already had another sim swap, still same issue. Ringing customer service for months, still no solution. Not sure what else to do. https://community.o2.co.uk/t5/Tech-Support/Inco...

O2 sim locked

My o2 sim have been locked and I’m trying to get back. My sim have no service aswell. I’m trying to reactivate sim. If you could help me.

verification code

Verification code for new simcard never got texted to me. What are the next steps?

Samsung s21

My phone number is [removed] Samsung s21 I. Not trying yo unlock my phone to go elsewhere its the lock that prevents other people using your phones it keep saying too many unlock attempts try I 30second when do it says the same ive turned it off and ...

Resolved! eSim issues with new iPhone

So I had my new iPhone 16 delivered today. Before I even turned it on o2 had disconnected my existing Samsung phone so I couldn't make calls or make or receive texts. I selected eSim as my choice, but never received any further information on it exce...

Refund

I purchased two bolt ons whilst abroad neither of which work. Please remove and refund me. This should have been done last week as promised.

O2

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