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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3365 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5220 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16411 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8306 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7686 Views
  • 6 replies
  • 0 kudos

No info on MyO2 online (not the app)

Recently changed network so the MyO2 app no longer works. I still have a bill to pay and have had a couple of texts and emails saying I can view online but when sign in and click to view my bill it just kicks me out and asks me to sign in again. Been...

Kat13 by Level 1: Joiner
  • 248 Views
  • 3 replies
  • 0 kudos

My O2 App is not working

Hi, I have been trying to access My O2 App and the website version since December 2023 and cannot access any of them. What is the problem? I went to the store and they discounted me that there is an issue overall. Now it’s 3 months. It’s becoming rid...

Live chat

Dear O2 Support Team, I hope this message finds you well, although my current experience with O2 customer service has been extremely frustrating. For the past three days, I have been attempting to reach someone through various channels, including the...

SandraD by Level 1: Joiner
  • 655 Views
  • 7 replies
  • 0 kudos

Accessing business account

I have a o2 business account - whilst I can access the bills it won't let me access the account so I can organise users / upgrades. i have called 02 who quite frankly were useless. When i press forgot password (even though I havent) it doesn't send m...

Watch stop working

My watch did a up date and won't turn on. When u turn it on it load on to loading screen with blue green circles but never comes off it then turns it self off

Alec1 by Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

Resolved! Airtime plan is extra cost for Apple Watch ?

I have an Apple Watch cellular version that I bought from the Apple Store, and I'm using a £6 monthly plan with an O2 SIM card. If I activate the Apple Watch cellular plan and it charges me £7, does that mean I'll have to pay a total of £13 per month...

String by Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

Resolved! Scam

I received a call from an unidentified number in Cardiff, Wales (029 2294 7286) promising 60% off of my phone bills. They said they were O2 and once I said I was "interested" they asked for my email. Once I gave a fake, they sent an email under norep...

kyuk by Level 1: Joiner
  • 542 Views
  • 1 replies
  • 0 kudos

Getting No Help

I have been called O2 for 2 times both the times it’s difficult to get through an agent and they are placing on hold for half an hour and than saying we transfer your call and then they are disconnected a call so waste of time every time we call . I ...

Bansari by Level 1: Joiner
  • 288 Views
  • 2 replies
  • 0 kudos

SIM Swapping

Hi, Can anyone explain to me how transferring my old PAYG number to my new Pay Monthly SIM works? I went to the O2 Store on Friday to have it transferred, but then told me the process would be completed tomorrow. So it's been that time and as result ...

K-J-W1996 by Level 1: Joiner
  • 330 Views
  • 4 replies
  • 0 kudos