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Livechat does not exist

Informed by O2 on their facebook page to select contact us and then select livechat.There is no livechat link on the webpage when using a computer. Extract from FB: "To contact us via live chat, you can follow these steps: -Visit the O2 website. -Nav...

Phone doesn't work on one specific number?

Hi all, For some time now my phone (OnePlus 6T) has stopped working properly when I call my parents' landline. It briefly rings, then just cuts off. No-one else has this problem (other mobiles can ring that number without issue, including on O2), and...

MoonSpook by • Level 1: Joiner
  • 644 Views
  • 6 replies
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Zz

X

Jess03 by • Level 1: Joiner
  • 278 Views
  • 3 replies
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Visual voicemail

I’m trying to reinstate my visual voicemail,all I get when I open my phone and and go to voicemail is call voicemail on the screen I’ve just moved to a sim only contract.will this make a difference?any ideas how to resolve this?

Al01 by • Level 1: Joiner
  • 370 Views
  • 1 replies
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Resolved! Smashed phone from car accident

Hi I had an accident in my car today and my phone was smashed. It called sos and automatically called my emergency contacts. anyway my phone is beyond repair absolutely knackered. Can I get a new one from 02

I’m still disconnected !!

I still don’t have a connection ! I requested to keep my old pay as you go number *********** to my new pay monthly account and both phones are disconnected for 3 days now !! And I can’t access my O2 app even!! I’m happy to cancel my request and keep...

AD_77 by • Level 1: Joiner
  • 233 Views
  • 1 replies
  • 0 kudos

Failed payment via the O2 app

I tried to pay my bill today via the O2 app with confirmation through my Nationwide app. The first time it failed so I tried again with the same method, and it failed again - it just froze and wouldn't go any further. This afternoon I tried to pay vi...

Wrong number entered

By mistake I’ve entered my old number when I tried to register my new sim. now I can’t get into my o2 account to change it to the correct number as it keeps saying my details are already on file and wants to send confirmation to my old number how can...

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