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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

My o2

I can’t log into my o2 as have forgotten my password The email address that you have is also for an account I no longer use so the password I can’t retrieve. Can you help?

Otley75 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unable to Reach Customer Service

The same has happened to me today. I called severals time during the day but it is ringing for hours before it cut off.

print old bills

Trying to print old bills via the iphone app and the webpage Edge and firefox.

Gary52 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Two O2 telephone numbers

I have two numbers which were originally with Virgin. I can only see one on my O2 billtried to add a number but message says already registeredonline help useless

Can’t sign into my 02 account

Hello I’m trying to sign into my 02 account so I can pay my bill every time I phone to try and pay it keeps saying going through migration period my app keeps saying wait 48 hours this has been going on for months

South Africa - not receiving texts

I’m in South Africa and haven’t received any text messages since I have been here (7 days). Things I have tried:- had test SMS sent from multiple senders including O2. None received. - airplane mode off/on- phone reboot (multiple)- manually selected ...

Barneyd by Level 1: Joiner
  • 3 replies
  • 0 kudos

Can’t upgrade due to technical problem

I want to upgrade my phone but since June 23 I’ve had a message on my account saying upgrade is in progress. This is stopping me from doing anything.

Mjb1688 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! iPhone missed calls...

Has anyone else here had issues where, when someone tries to call it goes straight to voicemail? I have had this issues since I came to O2 and only today have I had a bit of a eureka moment finding out that IF you are in my Emergency contacts you'll ...

Schildy by Level 1: Joiner
  • 4 replies
  • 0 kudos

What is wrong with Customer Services

absolutely shocking service from o2! I’ve been cut off and there’s nothing to pay on my account and I’ve spent over 10 hours on hold without getting through to anybody!! Joke!!