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Forum Posts

Unable to access on O2 app

Good morning,I’ve tried several times in the last months to access on your app O2 but I always receive the same error message “Oops. My O2 isn’t available to you yet. If you’re new to O2, it can take up to 48 hr for your account to be ready. If it’s ...

Simona2 by Level 1: Joiner
  • 233 Views
  • 1 replies
  • 0 kudos

Signal but no data

Your “My network” is reporting that there is an issue with the mast covering Lewes town in Sussex. I have network bars but no data. I’ve reported this over a months ago and it’s still not been resolved. I rely on have data when I’m out and about but ...

Blocked SMS messages

I am trying to activate a credit card but the SMS messages containing a verification code are being blocked. How do I accept these messages?

PaddyK by Level 1: Joiner
  • 238 Views
  • 1 replies
  • 0 kudos

Resolved! IMEI number

My phone is broke but I need my IMEI number for insurance purposes. Can you tell my what it is?

Samantha7 by Level 1: Joiner
  • 284 Views
  • 1 replies
  • 0 kudos

SIM update

my father has received a message saying his older sim will no longer be supported. He is 86 years old and has had his phone for years. He is not in a position to learn a new phone so will he be able to continue using the phone he has?

busy tone

For about the last 6 days I have been unable to contact my husband (both O2 iPhone to iPhone) on his mobile using both calls and WhatsApp, I get number busy tone despite it not being so. We have both tried other numbers with success and others can ca...

I can’t login

When I try to login to my account it asks me to choose a phone number so O2 can send me a code to sign in, but it only lets me select one phone number, which I do not use anymore, how do I change this number and sign in???

Alex7723 by Level 1: Joiner
  • 223 Views
  • 1 replies
  • 0 kudos

Resolved! Run out of options, any advice?

My Motorola g31 phone is still under guarantee so I've been able to eliminate it from the ongoing problem I've had since June this year.Making and receiving phone calls from home is an ongoing issue. Not for everyone, but you never know when the call...

Tolkienista by Level 2: Apprentice
  • 1050 Views
  • 14 replies
  • 0 kudos

Resolved! Changed tariff and Europe Zone fair usage data allowance is zero

Hi,Just changed contract as it was coming up for renewal and downgraded from unlimited data to 60G data. I saw i also got Europe zone data but it's showing as zero? Not been to Europe since i upgraded 30 minutes ago, not planning on going soon either...

Screenshot 2024-10-09 at 13.47.58.png
Dr_ic2 by Level 1: Joiner
  • 530 Views
  • 3 replies
  • 0 kudos