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Forum Posts

eSIM profile question

So I upgraded to a sim only tariff and downloaded my eSIM, went through all the instructions and now I have two profiles on my mobile service page. My primary number which shows my actual phone number and the eSIM. If I turn off the primary number it...

Sim swap to retain number

I am connected to O2 with the temporary number but need to complete transfer to my old number. I am not sure if the process is in hand or whether something has gone wrong. How can i find out?

Lillian by Level 1: Joiner
  • 693 Views
  • 4 replies
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Resolved! Internet speed is unacceptablely slow

I contacted the customer service they said the network is fine in my area SW19But I only got 1.5mb in 5G and the 3G is faster than the 5G go up to 5mb , I am not able to work at home , if they are keeping like this I have to say I will leave O2

Billysiu by Level 1: Joiner
  • 946 Views
  • 7 replies
  • 0 kudos

Resolved! safe search

Hi. How can I turn off safe search please. I am a 48 ye old man and this is my own personal phone. I do t need ‘admin’ to approve

bdp0070 by Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos

Phone number

Hi I’m trying to change my number as I don’t have the old phone or sim also im getting trouble with my old phone number

shaunhill by Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos

Not receiving OTP

I am trying to access the myo2 app and priority app. After inserting username and password it states I will receive 2 text messages to the phone with a 6 digit otp. I ask for text to be sent and nothing happens. I am not receiving the text so unable ...

Topps1104 by Level 1: Joiner
  • 719 Views
  • 7 replies
  • 0 kudos

New handset

Hi. I have a new handset and have put my SIM in it. Yesterday, I had mobile data but today it is not working.

Black screen won’t restart IPhone 14

Hi my iPhone 14 screen is black & won’t restart. It went off suddenly yesterday. I managed to restart it but it went off again not long after. Charged it overnight but screen still black & no sign of it restarting. Any ideas? Thanks

TLD by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos