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Forum Posts


My current will will not show online for some unknown reason. I have tried to access it yesterday and again today. Is there a general problem just now with accessing bills?

Joe77 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No service

I keep having no service, unable to call out or receive calls. When I reset my phone it works for a little while then stops again.

Ko1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

PAC code

I need a PAC code for one phone on my multi-handset account. How do I get that?

RD23 by Level 1: Joiner
  • 2 replies
  • 0 kudos

No connection after multiple new SIMs

I cannot get any connection with O2 network. I recently changed to a SIM only contract with O2 from another provider. The SIM worked until I sent my PAC code to transfer my number from the previous network. Then the SIM seemed to die as soon as I got...

Virgin o2 merger account issues.

Is anyone else having trouble with their My O2 account? When I log in my device is no longer attached and when I try to add it I see a completely different email and phone number is now set up on the account and I'm told my device is associated with ...

B34FH by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Dual SIM + Travel eSIM Questions

Hi, I know some of the basics around Dual SIMs have been answered already but cannot seem to get answers to my specific questions and hope this forum can help. I have an iPhone 12 Pro Max with a physical O2 SIM and a Airalo eSIM for data only for Tur...

jbeer by Level 1: Joiner
  • 2 replies
  • 0 kudos

Recent bill charge

Hi .I have recent charges on my account From 08712233160 However they never actually answer the phone I was on hold and would like to dispute this charge

Lee38 by Level 1: Joiner
  • 3 replies
  • 0 kudos

IMEI blocked

Hi @O2Lisa I wonder if you can help.I have blacklisted and blocked the wrong IMEI, despite call customer services and completing a form and waited 24 hours it still remains blocked. Please could you help, I would be very grateful. Thanks