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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2598 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15370 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Not receiving calls or texts but can make calls

Can you fix my network as I can’t receive calls or messages, but can make a call, also I can’t access my apple account because I can’t get the otp number Kind Regards Anthony Calder

Helpplz1 by Level 1: Joiner
  • 200 Views
  • 2 replies
  • 0 kudos

Resolved! Phone call history

Hi, wher can I find 1 year old call history?

Ja8 by Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos

Wi-Fi calling issue I can hear other people but they can't call me.

Hi. I have a problem with wi-fi calling. When I call out I can hear other people but they can't hear me. I can hear them say that I am cutting out. It's bad to the extent that even the most basic conversation isn't possible. From my end there is quit...

OwenA by Level 1: Joiner
  • 361 Views
  • 7 replies
  • 0 kudos

Resolved! Voicemail keeps turning itself back on

Hi,My voicemail keeps turning itself back despite me turning it via the O2 number 1730. (Samsung 20+) Also, I cannot turn off ID /spam caller as it is greyed out. Never had this issue on my previous Samsungs 'phones. Any help would be greatly appreci...

Steve32 by Level 1: Joiner
  • 212 Views
  • 1 replies
  • 0 kudos

No network

Hi - I started experiencing network issues before Christmas. O2 sent me a new sim which worked for a couple of days and now back to no signal - either searching for a signal or I have an ! at the top. There is always a mast around my home which isn’t...

stacey111 by Level 1: Joiner
  • 385 Views
  • 5 replies
  • 0 kudos

Re: Unable to receive calls from vodafone

I am having the same issue. O2 customer services seem lost and have checked everything, reset lots of things and sent a new sim even. But still not receiving calls. @O2nath_ci or @gmarkj do you know who can help. I dread to know how many calls I'm mi...

Sam_d by Level 1: Joiner
  • 273 Views
  • 2 replies
  • 0 kudos

Resolved! Porting numbers but keeping account

I have just got a new phone contract with another provider. I don't want to lose Volt benefits, so need to keep my O2 account going.Wife has her number with EEI have my number with O2My new contract is with ThreeI need to move my wife's EE number to ...

JLo1 by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

why does my phone number show different

Hello so i made a call today to another country and they did not recognise the number that it was me because it came up with a completely different number my number is +447*** ****606 however the phone call they recieved was (0963) 931 8152 which is ...

Jay22123 by Level 1: Joiner
  • 217 Views
  • 1 replies
  • 0 kudos

Apple Watch 7 No Cellular Data after Replacement

Hi All After losing several hours on the phone with o2 I have no resolution to this so hope you can help.I have an Apple Watch Series 7 Cellular, which for 18 months had data on its eSim and sync'd to my iphone, pay monthly, so I could get calls to m...

OverWatch by Level 1: Joiner
  • 401 Views
  • 5 replies
  • 0 kudos