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Forum Posts

Apple Watch eSIM transfer: reference code 26

I broke my Apple Watch Ultra and has this replaced by AppleCare. I’ve tried to setup mobile data on the new replacement watch, have followed the steps to login to o2 and select transfer existing airtime plan. However, I get an error saying to call o2...

Rod111 by Level 1: Joiner
  • 4567 Views
  • 24 replies
  • 0 kudos

new sim

when will phone be updated with my previous number

singe by Level 1: Joiner
  • 262 Views
  • 1 replies
  • 0 kudos

no service on ***********

No service on ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

New sim

Recently sent a new SIM for my virgin sim. However only sent one sim. I have two phones on the account and require new SIM for other phone. The new SIM was sent free and I assume the other will be likewise. If not available not worth changing either....

Carl12 by Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

No Caller ID & No Voicemail

So I’m STILL waiting for a fix to this problem since 12 September. Had a new physical Sim installed in store none of this saga my choice ( after frustrating no network no calls no texts received since 29Aug and eSIM failure with new esim “stuck in pr...

Rosalyn by Level 1: Joiner
  • 2419 Views
  • 20 replies
  • 0 kudos

Network

I have lost all network connection with my phone number 

Jade98 by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Why no O2 (roaming) service in Italy April 2024?

Hi, Just returned from a holiday in Italy. I have a dual SIM iPhone 13 with an o2 esim - all working ok in the UK but no service offered in Italy. Lucky I had the other SIM so I could investigate - seems I am far from alone. I went through the variou...

NM45 by Level 1: Joiner
  • 2218 Views
  • 10 replies
  • 1 kudos

No messages or calls

I have reset my phone I have moved sim yet I still can't send/ receive text or calls only what's app with me being indoors or outdoors so apart from resetting the phone which makes no difference any actual ideas on how to get it to work ? This has on...

Tiathecat by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Order not delivered

Is there an email or phone number I can call ? I ordered air pods 7 days ago. They should have arrived in 2-3 days . I’ve looked on my 02 it says they are still processing the order, but I need them by Monday

Lyndabr56 by Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos

LIVE CHAT

I’m trying to access my o2 account but i currently do not have a network provider

live_chat by Level 1: Joiner
  • 232 Views
  • 1 replies
  • 0 kudos