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Resolved! Sim data is wrong

I signed up for a 10gb sim card through virgin and O2 is telling me there is 5gb on it. I am not paying £10 a month when it's £5 for the 5Gb

Dixie04 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! "My Network"

How do you change the email address on the "My Network" app?

pclark105 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! No Service Message

Just upgraded to IPhone 15. Transferred everything over without issues other than now unable to receive email away from home and message in left hand corner No Service. Looked on internet and carried out all suggestions to rectify but nothing has cha...

Lisa1502 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Query payment this month

I have a payment added onto this months bill of £12.99. I don’t know what this is, I haven’t bought anything. When I searched it says it was Microsoft store?

Resolved! Moving my number from O2 to O2

Hi, I have found a better O2 deal available through a price comparison website then what O2 is offering (currently out of contract). I was wondering if I would be able to move my current number on my old O2 sim to a new O2 account?

Odd data behaviour, any suggestions welcomed

Good morning folks! First things first - I'm putting this in tech support to cast a wide net. It could be a SIM issue, it could be a phone issue, any suggestions will be attempted and reported back on. Phone model - Pixel 6Using an O2 sim, and it's a...

dinnydorf by Level 1: Joiner
  • 2 replies
  • 0 kudos