I’ve been cut off
Hi I’ve been cut off my phone will not let me call anybody
Forum Posts
Resolved! Lost phone
I have mislaid my phone . How do I pause my sim
Resolved! Missing SIM Replacement option in My O2
Hi all,I attempted to request a replacement eSIM today via My O2, but it seems that the option is no longer available. On both the app and the website, the option has disappeared, as shown in the attached screenshots. Customer support couldn’t provid...
Unable to access account
When I try to sign on my code isn’t being received and there is a blank where my phone number should appear?
Resolved! Visual Voice Mail on iPhone
I have just changed tariff and now find my visual voice mail (VVM) has disconnected and my custom greeting deleted. I have tried everything I can find to reconnect it but nothing works.I have recorded a new greeting via the dial up connection and res...
Resolved! Mobile change
I was thinking of upgrading my phone to a new one do I need to take on a new sim contract
Resolved! Changing from pay as you go to new phone keeping my existing number.
How do I change from a pay as you go tariff to to a new phone with O2 keeping my number. What is the process?For example,1. Get new phone 2. set up new phone 3 transfer number to new phoneor 1. Transfer current phone to monthly plan2 Get upgrade phon...
Resolved! Spend cap
Would a zero spend cap stop me making an overseas call from the uk ?
Resolved! Sim not working
Hi, some reason all of a sudden my Sim is not working. I have a virgin sim but as virgin partnered with O2 I have been registered with 02 for a long time now and there has not been any issues. But, now when I try and make a phone call, it says not re...
PUK Code not available
Ok, so transferred to O2 (beginning to wonder why...) - got a temp sim, and waited nearly a week for my old number to be ported over. Advised today that it now had been - no other information on what to do to ensure that the temp number on the sim wa...
