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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7082 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1902 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4277 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3564 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2751 Views
  • 6 replies
  • 0 kudos

Resolved! 4G Calls Turned Off

I was in the middle of a very important call when all of a sudden my phone call was cut off and I received a text message that said 4G calls have been turned off - O2 has turned off 4G calls from your account. I have unlimited calls, unlimited texts,...

Resolved! Chat Line

Can you contact 02 using a chat line. So far it appears not.

MRG1 by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos

Faint Black Lines

I have a Google pixel 6pro for about 2 months now. Recently, I've been noticing some faint black lines and a square on the screen when it's dark. This has started to become slightly noticeable on the home screen as well. I've done a soft reset and ov...

Boylie78 by Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos

No connection in italy

Hey all, Travelled to Italy for a week and on arrival I couldn't connect to any Italian network. They mostly have forbidden in brackets and the 2 that don't won't allow me to connect. Using an esim and have the travel package on a monthly account. My...

TomBasley by Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Resolved! Boost Box

My brother who is with O2 has a terrible time using his mobile in his house outside its not that bad (about 2 bars on the phone) but inside its crap (1 bar or nothing), how can we get him one of these BOOST BOXES that I have seen on the O2 siteJohn

johnG4RCG by Level 1: Joiner
  • 120 Views
  • 2 replies
  • 0 kudos

Resolved! Really worried about giving out my number to a stranger

Hi all, I am rather worried about what someone can do with my number. I actually was coaxed into joining a dating site by a friend of mine and I met someone the other day and they very quickly asked me for my number. I don't usually do this but I tho...

Resolved! Top up not working

I was running out of data so I’ve done top up of 10 gbp but I’m still facing the same problem with mobile data.

R9 by Level 1: Joiner
  • 283 Views
  • 3 replies
  • 0 kudos

Resolved! 4g switched off by o2 while in America

Despite buying a bolt on to ensure good coverage I lost 4g today and received a message saying o2 had switched it off. What do I do to restore it?

Sk4 by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

Data problem

My mobile data doesn’t work on my iPhone 13 pro. My wife connects normally but when it comes to 4G it says it’s connected but doesn’t work. Are there any ways to fix this?

Emcio by Level 1: Joiner
  • 89 Views
  • 3 replies
  • 0 kudos