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Forum Posts

Phone not recognising sim

Hi all As my phone will only make calls, texts etc when I am on a wireless network, I took it to the O2 shop. They said for some reason the phone has stopped recognising the sim card, but they had no idea why, saying it was probably caused by an upda...

Andymca by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! SIM card

Will an iPhone 6s chip fit an iPhone 12 

Bcfc by Level 1: Joiner
  • 1 replies
  • 0 kudos

Terrible signal around East Grinstead

For a few weeks there has been terrible signalaround East Grinstead (RH19). Unless I am on wifi in the town it is very unlikely I can make calls where the person on the other end can hear me, or the phone doesn’t ring at all, and I have no internet. ...

Resolved! Connection drops during download...

I've been using O2 mobile broadband for about 5 years at 3 different locations. I've just moved and the service is now poor despite having good signal strength. Download speeds of around 2-3Mbps, upload is faster at around 6Mbps. The specific problem...

rpw54 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Multiple issues

Hi, I have an iPhone 12 which I have never had any issues with abroad before. I’m currently in France and can’t setup call forwarding or use my hotspot. With call forwarding, when I go into it via settings my signal immediately drops from 5g to 3G an...

Mattjazz by Level 1: Joiner
  • 6 replies
  • 0 kudos


Hello, My phone is broken and I cannot log into my o2 account as it needs to send me an SMS code that I cannot access.I need to look at ordering a new phone, how can I do this as I cannot login to my O2 account? Thanks

EBattle by Level 1: Joiner
  • 2 replies
  • 0 kudos

Fraud phone number

I’m having £3 taken frommu account by an Armenia phone number 

Minter by Level 1: Joiner
  • 1 replies
  • 0 kudos


My I watch has lost service