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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7010 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1584 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 3631 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2969 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 2292 Views
  • 6 replies
  • 0 kudos

Switching from Virgin Media SIM to O2 SIM

I have been issued an O2 SIM to replace my VM SIM as part of my package upgrade. I asked the salesperson about transferring my number, and he said he would handle it - I received a PAC code which he told me to ignore. I received a text on my old SIM ...

Elkay62 by Level 1: Joiner
  • 1749 Views
  • 6 replies
  • 0 kudos

Resolved! Sim Swap.

Hi, I received my new phone and Sim recently. I have no service on my old device so i am unable to make calls or receive texts so i am unable to ring 202 or receive texts from O2 to verify my account details to make the Sim swap. what do i do? I have...

ElGordo by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

Resolved! Bad signal, not able to get 4G or higher.

Hi. For the last month or so I've not been able to get good signal for my mobile Internet. I've been stuck on H and not being able to get 4G/5G in two different cities. What could be the problem/solution to this? TIA

Resolved! Unlocking my device

I have finished paying my device about a year ago and now on holiday in Ghana , West of Africa. Tried putting a new SIM card but it does not allow since my phone is unlock. Needs an urgent help to get this issue resolved.

Ammish by Level 1: Joiner
  • 93 Views
  • 1 replies
  • 0 kudos

Resolved! Rogue text

I sent my daughter a photo and message, sent as a text. She received and acknowledged. Minutes later she received the identical message and photo from an unknown mobile number 447738884069. Her network is Sky mobile. How could this happen?

FionaBlue by Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos

Resolved! 5g not working on my iPhone 13

Moved my o2 sim to my new iPhone 13 and 5g isn’t working in 5g areas even when other o2 user have a strong 5g signal. settings are all set to 5g matching other phone that work, do I need to do anything with o2 to sort this?

Aa749ron by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Resolved! Have I misunderstood?

I am at home in the UK, with my wifi turned on and my phone set to make wifi calls I phone my parents in new Zealand - its a wifi call so its free... I thought ... but I am clearly wrong as a 1hr 20 mins call cost me £200 Am I wrong? Is there another...

adrian007 by Level 1: Joiner
  • 191 Views
  • 3 replies
  • 0 kudos

Resolved! New 5g phone

hi I have just bought a new mobile & it's 5g but I don't think my area has 5g can I change to a 4g similar instead or is it the phone that is 5g. Thanks

Jjjpii by Level 1: Joiner
  • 83 Views
  • 1 replies
  • 0 kudos

Resolved! I can only get signal when I’m at home.

I cannot get a signal outside home. I’ve tried switching off and on and resetting but no luck. About a month ago I had the same problem and the fault was with your system and was corrected but is out again