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Resolved! iPhone

My iPhone only rings 3 times and goes to voicemail- I have tried everything to solve this including editing call divert in my o2 account. 3 rings is clearly not enough time to answer a phone - I am missing some really important calls because of this.

Resolved! Delayed communication from repair team.

Hi I sent my iphone in for repair. I used 02 approved returns tracked envelope. I have receipt as item was received the following day. The repair tracking number provided, when entered online in 02 gurus page states device waiting to be received. Thi...

Resolved! Getting my old number back

Hi there, really hope somebody can help me fixing this situation. I paid my montly bill with some delay for the first time in over 10 years on being with o2, they started applying all kind of restrictions to the point where i wasnt able to do anythin...

Resolved! PAC code expiry

I'm moving from O2, so requested a PAC code. This came straight away, with an expiry date of 03/03/2025.However, when loggng into O2 I get a message saying the PAC has expired! Can someone please explain?

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Poor reception on my and my wife's mobile phone both with O2.

My wife and myself have good general reception around Torbay. However at home we both continue to struggle. We are unable to sometimes hear the person who called us or they can't hear us. This has been the case for some time. Two separate phones both...

No O2 service

I am an O2 and Virgin customer. I am currently in Tenerife and cannot access my O2 account or receive either texts or phone calls. How can I change this? I have tried rebooting my phone but to no avail. Thanks Bob

Resolved! Purchased S25 ultra and it's faulty 😞 need help

Pre ordered an s25 ultra and got it on 31.01 looks great but the camera is faulty has a dark spot visible. Went into store to exchange, had all the packaging etc. The store had the like for like replacement in front of them all seemed well, went to p...

Resolved! Buying a bolt on

Hi, I'm going to South America. I have accessed the bolt ons and think that I be added it. But how do I check that I've done it successfully? I thought that the site said that I'd receive a text to confirm, but I've seen nothing and I can't find a wa...

Problems porting in number.

Trying to port in my number from SKY to O2. It keeps failing with the following error "Phone Number is in inappropriate state (Soft-reserved)". O2 has escalated it to the porting expert team. Don't have a clue what this means. Anyone have any ideas? ...

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