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Problems Roaming with ESIM

Hello, my daughter has an iPhone 13 with eSIM. She is on a school trip in France and received the ‘Welcome to France’ message from O2 with details of roaming, but soon after she lost access to her data. She is now only able to access data on WiFi and...

Anne-G-1 by • Level 1: Joiner
  • 1028 Views
  • 2 replies
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No caller ID on incoming calls

My Motorola G84 won't display the caller ID on incoming calls even though they are in my phonebook. After a missed call I get a text saying who called and that I missed their call. I never had this issue until I swapped from virgin to O2

EMB61 by • Level 1: Joiner
  • 1342 Views
  • 2 replies
  • 0 kudos

replacement esim

Hi, my phone has a technical fault so I can't accept or make phone calls. I have a temporary phone I'm trying to set up, but I need to transfer the esim. I can't call O2 to sort it out and the chatbot wont help. I'm at home, I'm disabled and can't le...

LauraJG by • Level 1: Joiner
  • 936 Views
  • 3 replies
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Resolved! Imei block removal help needed

I'm having trouble with o2 removing a imei block on a phone I lost, then found a day or 2 later. 2 requests submitted each 24 hrs apart. Told both times it went through and will be working by the end of the 24 hrs. Both times it hasn't unblocked the ...

Roaming in Finland - Honor Magic V3

I arrived in Helsinki on Saturday but roaming did not automatically switch on.i spent several hours at the hotel and eventually set a network manually and it worked I travelled to a different part of Finland and on landing again no internet. I have t...

GPD by • Level 1: Joiner
  • 921 Views
  • 2 replies
  • 0 kudos

Using my phone abroad

Hii I have tried making a call from Sri Lanka to uk and I am getting a message saying my phone is temporarily suspended , I have purchased a SIM card whilst I am here can you help please

Resolved! Need HELP to Unlock my Samsung Galaxy A15. I am abroad

Hello, can someone/anyone assist me please? I had to purchase a new phone while visiting Edinburgh, Scotland last summer as my phone just mysteriously died when I arrived there. It was traumatic! Nevertheless, I am back in the USA and would like to u...

Charm by • Level 1: Joiner
  • 2298 Views
  • 4 replies
  • 0 kudos

No 4G

Lived at our current address for 4 months. I have had no issues with 4g network access in all that time. I can actually see the mast from my bedroom window. It's not even a quarter of a mile away. Today no 4g. It was fine when I went across town. Thi...

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