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Returning a order

I was meant to do a switch up through the o2 app …however this ended up being a normal order … to which I cancelled when I received the phone. I was within 14 days so I was sent a bag to return the unopened iPhone 16 pro max in. I sent this via the r...

Daz2 by • Level 1: Joiner
  • 358 Views
  • 4 replies
  • 0 kudos

Unable to log in

Hello. I am trying to log into my O2 account however my original account was linked to an old phone number so I am unsure how to log in for my current phone number.I wasn’t sure if I had used a different email for my current phone number but I get em...

AF4 by • Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

O2 sim won't work in US on Oppo phone

I'm presently in the US using an Oppo A96 dual Sim phone. The other sim is a Three Payg. When I arrived both connected to T mobile but had no 4g coverage so I couldn't get online. After a lot of work I got the 3 sim to connect to Verizon and 4g but t...

Can't login on the desktop site

I've not been able to login my account on the desktop site for months. Every time I enter my login details it says it's sent a text with a code to my phone but the text never arrives. Does anyone have aa solution for this? I've tried multiple browser...

Dazza76 by • Level 1: Joiner
  • 633 Views
  • 10 replies
  • 0 kudos

Ordered eSIM in error

I’ve just changed my contract package and ordered an eSIM in error as my phone is incompatible - what should I do?

Rubyred99 by • Level 1: Joiner
  • 309 Views
  • 4 replies
  • 0 kudos

Resolved! Is RTT available on O2

I have no voice now and understand that RTT makes use of text in a phone call . is it available on Pixel 8 and O2

Esim

Hi, my wife has taken a sim only contract out this morning - she used my phone to do it , she got an eSIM but it’s on my phone! Can you cancel it so I can put it on her phone and mine is back with my own provider. Currently my phone is operating as h...

Gaz70 by • Level 1: Joiner
  • 252 Views
  • 2 replies
  • 0 kudos

insurance claim

I have submitted an insurance claim for my device attached to the number [edited]. Unfortunately the dpd courier was unable to collect the device on 15th October. I want to continue the claim and rearrange a new collection date asap. [Mod edit: Pleas...

Char_95 by • Level 1: Joiner
  • 212 Views
  • 1 replies
  • 0 kudos
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