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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3365 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5220 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16411 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8306 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7686 Views
  • 6 replies
  • 0 kudos

Resolved! Network provider voicemail

Can’t get rid of network provider voicemail from my mobile phone

Trev2 by Level 1: Joiner
  • 1047 Views
  • 1 replies
  • 0 kudos

validity of the number

I bought a SIM card in the UK. I activated it in the UK. I am currently staying in the EU due to work. What do I need to do to keep the number and not lose it? I only need it to receive text messages at work

Morler by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Resolved! Bolt on

I am on pay as you go classic. If I download the Ultimatr Bolt on can I use it for data during holiday in Morocco

Placid by Level 1: Joiner
  • 213 Views
  • 2 replies
  • 0 kudos

Recover an old phone number

Hello, I have an old phone number that I religiously ring to check its status I have rang it today, and it states “the number you have called is not recognised” I want to recover this number to a SIM card or buy it back, I have accounts connected to ...

Swapping to esim

Please can you cancel all my eSIM swap requests. I had a nightmare swapping to eSIM and it looks like I’ve accident ordered multiple esims can these be urgently cancelled

Emma64 by Level 1: Joiner
  • 286 Views
  • 3 replies
  • 1 kudos

Phon contract

hello 7 03/20024 about Laine, I concluded a contract with you for a telephone and subscription, you sent me some information but I don't understand what to do next