Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Alcatel 4G WiFi device

I have just received an Alcatel 4G portable WiFi device (Linkzone 4G LTE Cat 7 mobile WiFi). I’m having issues connecting it up. It says to put in the IP address in the browser but when I do it comes up with “this site cannot be reached” and I can’t ...

Resolved! 5G

I’ve had a message saying i now have 5G - i do not want 5G I want to stay on 4G ! I do not want my account changing - how do i stop it?

Resolved! The site has been down for several days

HiI am a monthly paying customer, I have recently upgraded. I have been trying to login to find a message prompting "sorry there seems to be a problem", this has gone on for several days. I have been trying to add discount on my monthly bill through ...

Resolved! PAYG sim has been deactivated???

Hello, I had a phone number which was admittedly inactive for a prolonged period of time with a desired easy to remember number. I now would like to use it but the SIM is no longer active in my phone? Is there anyway for me to retrieve my number or i...

Resolved! New Customer

Hi, I placed an order for a device and sim plan 2 days ago. It said it would take 48hours or maybe less but its been over that and still no email or text either confirming or rejecting my application but payment has been taken. I got an email saying ...

Resolved! Call duration

Whenever I am calling someone, my call automatically ends at exactly 2 hours. Is there any way to stop this happening?

Resolved! 0844 numbers

Hi I need to be able to dial 0844 numbers from my mobile.How do I add this facility?ThanksJenny

Resolved! International Texts

Have International Bolt-On set-up. Have been texting South Africa but being charged multiply for every text. Customer Services told me that the longer the text the higher the cost. What exactly are the charges - how many characters make up a single t...

My WiFi is not working abroad

Hello, my phone is working fine abroad (France) but the internet doesn’t work. I think it’s an issue with my phone, possible wrong settings. Please can you kindly help me?

Android Auto issues on Vauxhall Mokka & Galaxy S21

Hi, I know this is not really an o2 issue but hoping someone here is/has experienced this same issue. I bought the new Mokka and I am seeming to have issues connecting my Samsung S21 to my car via data cable to access the functions of Android Auto. M...

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