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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

No VoLTE or Visual Voicemail on Android

Hello. Please could somebody advise. I joined O2 last week on a monthly SIM only contract. I have ported my number over from previous provider. I have phoned the call center numerous times and have got no where. I cannot activate voLTE or visual voic...

Gee333 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Legacy to 360 transfer taken 18 months! Help!

I'm trying to get my legacy number transfered over to a 360 account so i can do a switch up. It's been 48 hours since the most recent attempt by them and still no joy! This has now been going on since end of 2022! Any advice please?!?!

VOLTE aka 4G Calling on S20 5G

Anyone else had this problem?On Virgin, I always had the VoLTE icon when 4G or 5G was on. Since they moved me to O2, VoLTE has never been on. I've spoken to O2 several times, done all they've asked, and they've raised support calls but nothing ever c...

Neilr100 by Level 1: Joiner
  • 16 replies
  • 0 kudos

Resolved! Code 27

Hi, I am trying to link my O2 number with my iwatch. I visited a local O2 store who said all I need to do is connect my O2 login details through the watch app. However I keep getting code 27.

Cdobbie by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have an old Boostbox connected to my router. I suspect it has been there for years. I recently upgraded to Fibre Optic (including upgrading my router) and BT has transferred me to VOIP, cancelling my landline.What, if any, function is this old Boos...

BrendanJM by Level 1: Joiner
  • 2 replies
  • 0 kudos


HelloDuring x-mas time you02 cut off my Bolt on with out my permission, that's why I couldn't get and send x-mas greetings.I received "Sorry"from you,O2,and Bolt on was returning. But with the Bolt on you cut my All SMS which I can neither receive no...

123latvia by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Adult Content Bar preventing my access to a lot of websites

Please can you advise how to remove my adult content restrictions there are a number of sites I can not access including chat facilities I need for my job. I would prefer to talk to somone directly but I keep getting redirected to this page !