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Forum Posts

No messages or calls

I have reset my phone I have moved sim yet I still can't send/ receive text or calls only what's app with me being indoors or outdoors so apart from resetting the phone which makes no difference any actual ideas on how to get it to work ? This has on...

Tiathecat by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Order not delivered

Is there an email or phone number I can call ? I ordered air pods 7 days ago. They should have arrived in 2-3 days . I’ve looked on my 02 it says they are still processing the order, but I need them by Monday

Lyndabr56 by Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

LIVE CHAT

I’m trying to access my o2 account but i currently do not have a network provider

live_chat by Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

Unable to access on O2 app

Good morning,I’ve tried several times in the last months to access on your app O2 but I always receive the same error message “Oops. My O2 isn’t available to you yet. If you’re new to O2, it can take up to 48 hr for your account to be ready. If it’s ...

Simona2 by Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos

Signal but no data

Your “My network” is reporting that there is an issue with the mast covering Lewes town in Sussex. I have network bars but no data. I’ve reported this over a months ago and it’s still not been resolved. I rely on have data when I’m out and about but ...

Blocked SMS messages

I am trying to activate a credit card but the SMS messages containing a verification code are being blocked. How do I accept these messages?

PaddyK by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Resolved! IMEI number

My phone is broke but I need my IMEI number for insurance purposes. Can you tell my what it is?

Samantha7 by Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

SIM update

my father has received a message saying his older sim will no longer be supported. He is 86 years old and has had his phone for years. He is not in a position to learn a new phone so will he be able to continue using the phone he has?

busy tone

For about the last 6 days I have been unable to contact my husband (both O2 iPhone to iPhone) on his mobile using both calls and WhatsApp, I get number busy tone despite it not being so. We have both tried other numbers with success and others can ca...