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Roaming charges in EU

I arrived in Cyprus on Wednesday and received a text message advising me that if I want to use data in Cyprus I need to buy a Zone 3 bolt on ??from everything I have read Cyprus is in the Europe Zone and on previous visits all text and data come out ...

No/very poor signal for data and calls

Hi, over the past year or so the connectivity in our area has dramatically decreased. I can no longer get a stable connection outdoors or indoors. The phone either shows as 3G and connection speed is unusable or shows as a very low 5g signal which do...

Updated tariff but no Internet though mobile data

Hiya I've updated my tariff today but i can't get any Internet access through my mobile data, I'm not very technically minded but appreciate any help you can give me, thanks

Iphone stuck on update screen

Updated my iphone 16 via itunes around 20:00 last night and i have a screen with the apple logo and a bar underneath which the bar has not moved at all i have tried the hold the button suggestion queries i have also tried the youtube videos but nothi...

Resolved! Apple Watch 10

I purchased my I watch 10 from US and decided to move to o2 to activate cellular. When loading the mobile settings I am getting a message on my watch that o2 doesn’t support cellular. my OS are both updated and latest devices. is it maybe because my ...

Resolved! iPhone esim can make calls but not receive them

Set up a new iPhone that has a physical SIM and that works fine but the esim is having issues. Calls can be made using the esim but if I try to call the esim number I get a message that says the number is not recognised. I've been into O2 and gotten ...

No signal

I have just seen that there are works taking place in my area I. The o2 network that won’t be fixed until 15th December! Please can I request a refund?

Upgraded plan

I upgraded yesterday and now I can not make calls or text or log into my o2 account - please help

Resolved! Require new sim card

Hi,I have several accounts with O2, but i also have one that migrated over from Virgin. i have never been able to see this mobile account within MyO2. So i have two questions here. 1. How do i migrate the virgin mobile number to appear within my MyO2...

Device Plan

I ordered a tablet through O2, however, O2 has now removed my phone device from my plan. I am unable to call from my SIM, which I still have installed in my phone and I can't figure out how to reverse the issue. I want to pay for a SIM only contract ...

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