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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3323 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5199 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16376 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8280 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7670 Views
  • 6 replies
  • 0 kudos

I phone 14pro

My phone has completely stopped working it’s under 2 years old Apple tell me it needs a new mother board it’s apparently out of warranty I have had to buy a new phone I would like to be released from paying more for this device under consumer law and...

RA11 by Level 1: Joiner
  • 202 Views
  • 2 replies
  • 0 kudos

Resolved! Signal is terrible after being moved from virgin

Been moved over to o2 from virgin since they're putting everyone on it now and my data has been absolutely abysmal since the switch. Went on to data checker and they claim a mast isn't working as it should but nothing seems to be getting done to fix ...

O2 account

Hi there, I have recently registered a new O2 account but when I try to log in it says that my account isn’t ready yet? I have waited over 48 hours but I am still unable to use it?

A-camp by Level 1: Joiner
  • 164 Views
  • 1 replies
  • 0 kudos

No signal in France

I have an iPhone on an O2 monthly contract. I am in France on holiday at a destination I often visit. Previously I have had excellent all bars mobile phone coverage here. I can actually see the Orange telephone mast from the garden. However currently...

nidostar by Level 1: Joiner
  • 1067 Views
  • 16 replies
  • 0 kudos

Resolved! Network provider voicemail

Can’t get rid of network provider voicemail from my mobile phone

Trev2 by Level 1: Joiner
  • 983 Views
  • 1 replies
  • 0 kudos

validity of the number

I bought a SIM card in the UK. I activated it in the UK. I am currently staying in the EU due to work. What do I need to do to keep the number and not lose it? I only need it to receive text messages at work

Morler by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos