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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Erika

Hello.I am writing because I stopped receiving text messages since 10/10/23. Since then many phone calls have been made, many hours on the phone. I was promised the investigation. I haven’t heard anything. This is extremely important for my banking a...

Erican-2 by Level 1: Joiner
  • 310 Views
  • 3 replies
  • 0 kudos

Tariff not showing in app but payment made

I signed up for the £10 rolling plan a few months ago. Suddenly today I have been charged for using data and when I checked the app it says I have no tariffs against my account even though the payment was taken a few days ago on the usual roll over d...

Error code 0 can't send message with o2

I can't send a text message from my Samsung A33 to my friends Nokia phone. I get Can't send message with O2 error 0. She can text me but I cannot reply or send to her.

EvieB by Level 1: Joiner
  • 453 Views
  • 2 replies
  • 0 kudos

App issues

All I want is to be able to log into the App, it should be straightforward I’ve been able to do it in the past

Appissues by Level 1: Joiner
  • 207 Views
  • 3 replies
  • 0 kudos

update a phone username in o2 business account

I'm trying to update the names of the users inside my business account and it says when I log in there should be 2 options, Bill Analyser and My Account, and that it's possible by clicking My Account. But I can only see Bill Analyser. Why can't I see...

Poor reception

Hi. My post code is Sk177td, the reception is still very poor. I am paying for a service for which I am not receiving!!! Please address soonest, I have complained before, nothing is getting done with any urgency. If you don't at least compensate me f...

Paulwoods by Level 1: Joiner
  • 326 Views
  • 4 replies
  • 0 kudos

Resolved! Esim

I bought an Apple Watch u2 from o2 and the data plan, never received a QR code been 7days, rang o2 today and they said I had to swap my card sim in my phone to an eSIM now to make the watch work on cellular, now I can’t even make it receive calls on ...

Gramps by Level 1: Joiner
  • 326 Views
  • 3 replies
  • 0 kudos

Resolved! Smartwatch Esim

I will give this one more go before I cancel the number. I can't get any sense out of the 'online help, virtual assistant, speak to advisor' nonsense.... I had a galaxy watch 6 bought for me at Christmas - not from O2. It is linked to my phone as usu...

PSykes by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

Ipad

Hello I done a order on line last night can u tell me when it will be processed please