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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Call barring

Hi, I have a call barring on my phone. But I sometimes need to call an 1845 number. How can I change this please ?

Resolved! Aerial Direct-who are they?

I had a call from Aerial Direct who said they were in partnership with O2 and offered me a reduction in my monthly tariff cost. Are they genuine?

Tonyo by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Fraud

I’ve received a text code and security message when it hasn't been me, I’ve just been able to change the password, could I get Fraud check for my account please?

Tig1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Service issues

For more than a week I had no phone signal do I couldn’t make calls, send text or use data. I could only use my phone to contact family, friends and the doctors if at home connected to WiFi. How do I get compensated for this?

Squiby by Level 1: Joiner
  • 1 replies
  • 0 kudos


I cannot change my tariff from £5 to £10 bundle.

Resolved! Keep my number

I have a new sim from 02 but want to keep my previous number I have tried to do this on line with my PAC number but this ends up with an error message!

PK1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

MMI doesn't work what can I do

I have tried to increase the time between the phone ringing and it going to voicemail, we have found info on the internet but it says the MMI is wrong, help please

rc3 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Fraud - Please help

Hello, I have called customer support a number of times and I keep getting cut off when I mention fraud, or someone will start to help and I get transferred to someone else (as just happened a few minutes ago) and I have to start again. I have also b...

Dan31 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Upgraded phone will not accept incoming calls

I upgraded mine and my daughters phones 2 weeks ago to the 3 pro, ever since the upgrade we have been unable to receive in coming calls. The person calling gets disconnected their end like the number doesn't exist and a missed call shows up on my cal...