Apple Watch Cellular not activating

[Pentaquark]

Hoping someone can assist...

I bought an Apple Watch series 8 direct from Apple earlier this week and went through the Watch app to activate the mobile plan for the watch.

Since triggering the process, the app is stuck on 'O2 Activating' and the watch has not activated the cellular functionality.

Can anyone point me in the right direction for a solution?

Cheers

[Cleoriff · Accepted solution]

@Pentaquark 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[pgn]

Also, @Pentaquark, take note of changes to O2's Christmas and New Year opening hours:

Take a look at our opening hours below if you're calling during the December festive period.

  Saturday
24 December 2022
Reduced hours Sunday
25 December 2022
Closed/reduced hours Monday
26 December 2022
Bank Holiday Tuesday
27 December 2022
Bank holiday Wednesday
28 December 2022 Thursday
29 December 2022 Friday
30 December 2022 Saturday
31 December 2022
Reduced hours Sunday
1 January 2023
Reduced hours Monday
2 January 2023
Bank holiday

Business Customers	09:00 - 17:00	Closed	Closed	10:00 - 16:00	Open as normal	Open as normal	Open as normal	09:00 - 17:00	Closed	10:00 - 16:00
Enterprise Customers	08:00 - 16:00	Closed	Closed	10:00 - 16:00	Open as normal	Open as normal	Open as normal	08:00 - 16:00	Closed	Closed
Pay Monthly Customer Services	08:00 - 18:00	10:00 - 14:00	10:00 - 16:00	09:00 - 18:00	Open as normal	Open as normal	Open as normal	08:00 - 18:00	10:00 - 16:00	09:00 - 18:00
Pay Monthly Sales & Retention	08:00 - 18:00	Closed	10:00 - 16:00	09:00 - 18:00	Open as normal	Open as normal	Open as normal	08:00 - 18:00	10:00 - 16:00	09:00 - 18:00
Pay Monthly Telesales	10:00 - 18:00	Closed	10:00 - 16:00	09:00 - 18:00	Open as normal	Open as normal	Open as normal	10:00 - 18:00	10:00 - 16:00	09:00 - 18:00
Pay As You Go Customer Services	08:00 - 18:00	10:00 - 14:00	10:00 - 16:00	09:00 - 18:00	Open as normal	Open as normal	Open as normal	08:00 - 18:00	10:00 - 16:00	09:00 - 18:00
Pay As You Go Sales and Retention	08:00 - 18:00	Closed	10:00 - 16:00	09:00 - 18:00	Open as normal	Open as normal	Open as normal	08:00 - 18:00	10:00 - 16:00	09:00 - 18:00
Platinum Customers	08:00 - 18:00	Closed	10:00 - 16:00	10:00 - 16:00	Open as normal	Open as normal	Open as normal	08:00 - 18:00	10:00 - 16:00	10:00 - 16:00
Lost & Stolen and Network Services	24hr	24hr	24hr	24hr	24hr	24hr	24hr	24hr	24hr	24hr
Access for all	08:00 - 18:00	Closed	10:00 - 16:00

[Pentaquark]

@Cleoriff thanks for the reply much appreciated. I have tried 202 on 5 separate calls now and no progress. I am starting to despair. They just seem to read off scripts. There doesn't appear to be any proper tech support

[Cleoriff]

@Pentaquark 

I'll tag @O2Sarah- for you. She will reply on this thread then send you a Private Message  (PM) for some account info. Look out for a red 1 in the envelope icon at the top right hand side of the page.

Best of luck x

[Wolfmoon]

Hi 👋🏼 

I’ve been on this ride since November, I’m still waiting on a call back from o2 after complaining and being told there’s nothing showing o2’s end, resetting Watch trying again and being unable to as it’s still trying to activate o2’s end!? 
nothing showing on my account. I’ve tried a further 3 times and am yet again stuck on activation since trying again on Monday!

I’ve been sent the activation texts, the contract details but still o2 can not solve this issue.

There must be a lot of Apple Watch customers that simply can’t use their watch with o2!? 

@O2Sarah initially started my journey to speak to someone at o2 but again I’m still waiting for a call back to solve the issue. 
one person on 202 told me they’ll have to pay you compensation if we can’t resolve this issue and someone with call you within the week, someone indeed did ring and told me that someone e would ring me?!! So I assume that call negated the compensation as it was within the week?

It’s SO frustrating this can’t be that difficult can it??

😫😫

[pgn]

Hi @Wolfmoon - I can only guess the vacation period broke progress on that - but as @O2Georgina is on until 1pm, she may be able to get the info she needs to push this along for you. Watch out for a PM soon, and good luck!

[Wolfmoon]

Hi 

I hope so… thank you 

[O2Georgina]

Thanks for the tag @pgn 

@Wolfmoon  I will send you a private message now

[G64]

Good Evening, I’ve been having the same issue with my Apple Watch Ultra since Christmas Day. The Watch was stuck “Activating” for 5 days. I called O2 and was instructed to factory reset the watch and pair with the iPhone again. It’s now giving a code 08 and says call O2 for assistance. HELP!!