Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No signal for two weeks

I have had no signal on my O2 eSIM for past two weeks. I tried the network status checker and it says the mast near my home has issues. So I tried my phone in different areas but don’t have a signal anywhere.

VishnuP by Level 1: Joiner
  • 325 Views
  • 2 replies
  • 0 kudos

Phone number is wrong in my account

I have set up a new account, but our my number incorrectly on my account. So, when I am trying to sign in. It is sending the verification code to the wrong number.

Poor signal

Hi I had poor signal mostly at home where calls have ended or I’ve had to go into the garden to make calls

ER19 by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

Won't process request to buy data.

Trying to buy a bolt on for PAYG it simply says it can't process the request at the moment please try later. I have funds, it's been two days it's my business phone nd I'm totally cut off. Where is o2s legal department so I can claim for the loss, an...

Cross by Level 1: Joiner
  • 201 Views
  • 2 replies
  • 0 kudos

Resolved! Unable to receive incoming calls or texts since porting my number to o2 from vodaphone

My number was ported from vodaphone to o2 on Thursday and since they have done it I can only receive calls from o2 network. have called customer service many times and still not solved. I have been to store and they have checked settings, done phone ...

MrsD2 by Level 1: Joiner
  • 12887 Views
  • 59 replies
  • 0 kudos

Data not working

My Data doesn’t seem to be working. I’m been travelling all over Europe but here in Switzerland doesn’t work for me at all. It worked when I was in Germany, France, Netherlands, All over UK aswell. Just doesn’t seem to work here in Switzerland

Jnr by Level 1: Joiner
  • 235 Views
  • 1 replies
  • 0 kudos

Voice mails

I have two issues since signing up with O2. The first one is that I can’t retrieve My voicemails unless I turn my mobile data on the second issue is when people are calling me it’s saying my phone is engaged when it isn’t my partner called me while I...

JB50 by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Resolved! Error code 108

Hi @Dave-O2 I’m getting the error code 108 when trying to add my data plan to my Apple Watch can you help to resolve?

Will112 by Level 1: Joiner
  • 300 Views
  • 2 replies
  • 0 kudos

Resolved! eSim Pending installation

When I open my O2 App it says "You have an e-Sim ready for installation". I do not want an eSim. How do I get this removed. I have called CS and asked them to remove this prompt which they said the would do but they haven't. I have tried uninstalling...

djb2 by Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos