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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 7141 Views
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1939 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4371 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 3658 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 3127 Views
  • 6 replies
  • 0 kudos

Downloading and Printing bills

500 Internal Server ErrorDPWIV0760W The specified path is invalid. (%s) I keep getting this message when trying to download bills for accounts. Tried calling the o2 awful telephone number and just got cut off. No live chat available. its been this wa...

Gordons by Level 1: Joiner
  • 216 Views
  • 4 replies
  • 0 kudos

Resolved! 4g showing but not working

I recently switched from EE to o2 but I’m having significant problems with 4g in my area - even though I checked prior to sign up and coverage was rated as excellent.Despite showing 4g on my phone, I can’t use the internet. To get around the issue, I...

KateIsh by Level 1: Joiner
  • 214 Views
  • 3 replies
  • 0 kudos

Resolved! PAC code status check

Hi, today around 1pm I gave O2 my PAC code from my ID mobile account to transfer my number over, how long should this take or is there a was to check on this?

Aaron77 by Level 1: Joiner
  • 613 Views
  • 2 replies
  • 0 kudos

Resolved! Relay UK app

Hi, I've just installed the Relay app but every time I try to make a call from my O2 number it gets disconnected straight away. If I use another network it is fine. Is there something that you need to specifically do on O2 to enable it to work?

Mattie77 by Level 1: Joiner
  • 295 Views
  • 4 replies
  • 0 kudos

Resolved! Transfer phone number

If I take out a new business account on a device and airtime plan, can I port my existing number over? My contract has ended on my personal account & I am happy to close my personal account.

Mary_S by Level 1: Joiner
  • 121 Views
  • 1 replies
  • 0 kudos

Resolved! I pad

Hi I messaged on Monday for a prof of purchase. I was informed it will be emailed to me within 24 hours and hasn't arrived. I have a cracked screen. I can confirm my name Mr Francis Ahern. I am the account holder. its 7th generation I pad model numbe...

Resolved! Network coverage problems

So I've been having issues with making calls and texts, I finally was able to get in contact with o2 yesterday and man said he would send me a new sim out, even tho I no it's not my sim, anyway after all that I now can't even use my phone as its now ...

Nicola112 by Level 1: Joiner
  • 178 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung Galaxy Watch 4 Will not connect.

I have refreshed my Contract with a new Galaxy Watch 4, it will not connect or register, I am very disappointed and wish to return it at no cost to myself. I work in IT so I am not new to any technical issues, but the device that has been provided do...

DrewIvens by Level 1: Joiner
  • 210 Views
  • 1 replies
  • 0 kudos