Solved: unlock phone

Anonymous · ‎22-11-2016

Hi

i have just paid off me device bill but when i go to my o2 to unlock device it just says not available at the moment can any one advise please.

MI5 · ‎22-11-2016

Makes no difference if phone is paid off or not then.
The site must be glitching so use the manual method I gave you previously.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-11-2016

Try the manual method http://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SI...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎22-11-2016

@Anonymous If you only just paid it off this morning it may take 24 hours for the system to update your account.

I DO NOT WORK FOR O2

MI5 · ‎22-11-2016

Which phone do you have?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-11-2016

Hopefully just one of the renowned glitches.....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎22-11-2016

I would imagine the system hasn't caught up yet with the fact the device is paid off. As suggested by @Bambino. It is all automated so I think that would be the reason...(Unless it's an iPhone 7 of course...)

Veritas Numquam Perit

MI5 · ‎22-11-2016

That's why I asked what phone.
It's irrelevant for anything else.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-11-2016

SAMSUNG J5

MI5 · ‎22-11-2016

Makes no difference if phone is paid off or not then.
The site must be glitching so use the manual method I gave you previously.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-11-2016

@Anonymous wrote:
SAMSUNG J5

So there shouldn't be a problem . I would be calling customer service .

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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