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unlock phone

Anonymous
Not applicable

Hi

i have just paid off me device bill but when i go to my o2 to unlock device it just says not available at the moment can any one advise please.

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MI5
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Makes no difference if phone is paid off or not then.
The site must be glitching so use the manual method I gave you previously.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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Try the manual method http://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SI...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@Anonymous If you only just paid it off this morning it may take 24 hours for the system to update your account.

I DO NOT WORK FOR O2



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MI5
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Which phone do you have?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Cleoriff
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I would imagine the system hasn't caught up yet with the fact the device is paid off. As suggested by @Bambino. It is all automated so I think that would be the reason...(Unless it's an iPhone 7 of course...)

Veritas Numquam Perit

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MI5
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That's why I asked what phone.
It's irrelevant for anything else.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
SAMSUNG J5
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MI5
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Makes no difference if phone is paid off or not then.
The site must be glitching so use the manual method I gave you previously.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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@Anonymous wrote:
SAMSUNG J5

So there shouldn't be a problem .  I would be calling customer service . 

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