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Anonymous
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Refunds

Has anyone else had a nightmare getting refunds?

My account finished and my lasted bill was a credit - I've been promised cheques bank transfers card refund and I'm still waiting - they say they don't have my card details......which I've given with bank details a number of times. And they said they don't issue cheques but I've been told twice a cheque will be sent
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Posts: 89,655
Topics: 743
Registered: ‎14-01-2013

Re: Refunds

[ Edited ]

Hi @Anonymous have you used this form to get credit back to your account?

https://www.o2.co.uk/apps/help/help?qid=1&q1=34

If no luck then you will have to persevere with CS unfortunately http://www.o2.co.uk/contactus

*The Game Is On*

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Posts: 80,548
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Refunds

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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Refunds

Or never!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Refunds

Never! Lol

Yes I've done that form
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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Refunds

I had to send the form 3 times to get a refund on one of my cancelled contracts,, so keep trying.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,548
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Refunds

When I moved here it took me a month to get a refund. The good news is that I owe them money now...will they wait a month? Damn right they will.