Solved: Refunds

Anonymous · ‎22-11-2016

Has anyone else had a nightmare getting refunds?

My account finished and my lasted bill was a credit - I've been promised cheques bank transfers card refund and I'm still waiting - they say they don't have my card details......which I've given with bank details a number of times. And they said they don't issue cheques but I've been told twice a cheque will be sent

Cleoriff · ‎22-11-2016

Hi @Anonymous have you used this form to get credit back to your account?

https://www.o2.co.uk/apps/help/help?qid=1&q1=34

If no luck then you will have to persevere with CS unfortunately http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎22-11-2016

Hi @Anonymous have you used this form to get credit back to your account?

https://www.o2.co.uk/apps/help/help?qid=1&q1=34

If no luck then you will have to persevere with CS unfortunately http://www.o2.co.uk/contactus

Veritas Numquam Perit

jonsie · ‎22-11-2016

O2 yes...easy to take money but sometimes 10 working days for a refund....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-11-2016

Or never!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-11-2016

Never! Lol

Yes I've done that form

MI5 · ‎22-11-2016

I had to send the form 3 times to get a refund on one of my cancelled contracts,, so keep trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-11-2016

When I moved here it took me a month to get a refund. The good news is that I owe them money now...will they wait a month? Damn right they will.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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