PAC number

[Anonymous]

Hi, I called your call centre 3 times in last 24hours to request my PAC number. Every time I call first I have to wait at least 20 mins for advisor to become available and then you just cut me off as soon as converstation starts. Can you please let me know how else I can get my PAC number? I dont have time so keep calling you just to be cut off.

Regards

Karolina

[MI5 · Accepted solution]

If you are on contract you can use live chat.
If PAYG you must call
http://www.o2.co.uk/contactus

[Cleoriff]

Absolutely no improvement in call wait times then? Absolute disgrace!

[jonsie]

Sorry but this is a customer to customer forum and you need to contact customer service . Best time is 8-8.30am to get through. Hope you are able to get your PAC. Patience needed I'm afraid.

[jonsie]

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@Cleoriff wrote:

Absolutely no improvement in call wait times then? Absolute disgrace!

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This is what happens when you make staff redundant, close call centres and outsource. This isn't just o2 and it's the way many companies have gone these last few years. Cheap labour and lack of training, high staff turnover because of poor wages and the customer left to get advice on a community where, to be honest, we are very knowledgeable but even cheaper labour. But we love feeling we serve a purpose....

[MI5]

But no help with anything account related, which seems to be a point missed by some..... even O2 CS advisers.

[jonsie]

What is the easiest option on live chat? Give a link to the community whist knowing we can't access accounts or getting into a long chat where stats suffer and the managers get on their backs. Maybe not feasible but if a few trusted members were trusted to access accounts, how much more effete can help,advise and resolve issues.

Some of us worked for O2, some of us worked for financial institutions and have already signed the official secrets act....

[Cleoriff]

Well the op on this thread stated she was directed here by someone on live chat I presume?

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/No-signal/m-p/1019227/highlight/true#M120914

[MI5]

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@Cleoriff wrote:

Well the op on this thread stated she was directed here by someone on live chat I presume?

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/No-signal/m-p/1019227/highlight/true#M120914

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That was my thoughts too....... 

[MI5]

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@jonsie wrote:

What is the easiest option on live chat? Give a link to the community whist knowing we can't access accounts or getting into a long chat where stats suffer and the managers get on their backs. Maybe not feasible but if a few trusted members were trusted to access accounts, how much more effete can help,advise and resolve issues.

Some of us worked for O2, some of us worked for financial institutions and have already signed the official secrets act....

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We can't even be given mod access to remove email addresses and phone numbers so there's no way we'd get account access, even though it is a splendid idea !