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Refunds

Anonymous
Not applicable
Has anyone else had a nightmare getting refunds?

My account finished and my lasted bill was a credit - I've been promised cheques bank transfers card refund and I'm still waiting - they say they don't have my card details......which I've given with bank details a number of times. And they said they don't issue cheques but I've been told twice a cheque will be sent
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Cleoriff
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Hi @Anonymous have you used this form to get credit back to your account?

https://www.o2.co.uk/apps/help/help?qid=1&q1=34

If no luck then you will have to persevere with CS unfortunately http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Hi @Anonymous have you used this form to get credit back to your account?

https://www.o2.co.uk/apps/help/help?qid=1&q1=34

If no luck then you will have to persevere with CS unfortunately http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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jonsie
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O2 yes...easy to take money but sometimes 10 working days for a refund....

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MI5
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Or never!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Never! Lol

Yes I've done that form
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MI5
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I had to send the form 3 times to get a refund on one of my cancelled contracts,, so keep trying.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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When I moved here it took me a month to get a refund. The good news is that I owe them money now...will they wait a month? Damn right they will.

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