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Anonymous
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unlock phone

Hi

i have just paid off me device bill but when i go to my o2 to unlock device it just says not available at the moment can any one advise please.

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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: unlock phone

Try the manual method http://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SI...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: unlock phone

@Anonymous If you only just paid it off this morning it may take 24 hours for the system to update your account.

I DO NOT WORK FOR O2



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Posts: 103,861
Topics: 552
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Registered: ‎04-04-2012

Re: unlock phone

Which phone do you have?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,548
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Registered: ‎04-01-2009

Re: unlock phone

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Posts: 89,655
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Registered: ‎14-01-2013

Re: unlock phone

I would imagine the system hasn't caught up yet with the fact the device is paid off. As suggested by @Bambino. It is all automated so I think that would be the reason...(Unless it's an iPhone 7 of course...)

*The Game Is On*

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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: unlock phone

That's why I asked what phone.
It's irrelevant for anything else.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: unlock phone

SAMSUNG J5
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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: unlock phone

Makes no difference if phone is paid off or not then.
The site must be glitching so use the manual method I gave you previously.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,548
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: unlock phone


@Anonymous wrote:
SAMSUNG J5

So there shouldn't be a problem .  I would be calling customer service .