unlock phone

[Anonymous]

Hi

i have just paid off me device bill but when i go to my o2 to unlock device it just says not available at the moment can any one advise please.

[MI5]

Try the manual method http://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SI...

[Bambino]

@Anonymous If you only just paid it off this morning it may take 24 hours for the system to update your account.

[MI5]

Which phone do you have?

[jonsie]

Hopefully just one of the renowned glitches.....

[Cleoriff]

I would imagine the system hasn't caught up yet with the fact the device is paid off. As suggested by @Bambino. It is all automated so I think that would be the reason...(Unless it's an iPhone 7 of course...)

[MI5]

That's why I asked what phone.
It's irrelevant for anything else.

[Anonymous]

SAMSUNG J5

[MI5 · Accepted solution]

Makes no difference if phone is paid off or not then.
The site must be glitching so use the manual method I gave you previously.

[jonsie]

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@Anonymous wrote:
SAMSUNG J5

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So there shouldn't be a problem .  I would be calling customer service .