Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

New pay go sim

I inserted new pay go sim and topped up £25 online but phone calls etc not working and balance still NIL

Highlighted
Posts: 103,983
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: New pay go sim

Did you get a "Top Up Successful" text message?
Did you top up your phone number and not a different one by mistake?
You can check your top up history in your MyO2 http://www.o2.co.uk/myo2 but if in any doubt, give CS a call http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 80,553
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: New pay go sim

You really need to call customer service as we cannot see your account details here.