A mini guide to doing a Sim Swap on O2
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on 22-11-2016 01:03 - last edited on 08-03-2022 12:32 by RafaC
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on 19-04-2020 11:21
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on 19-04-2020 11:21
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on 19-04-2020 11:22
Thank you
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on 22-04-2020 14:19
I have recently had my contract run down, i have upgraded to a Sim Only deal, wanted to keep my old number.Did the sim swap thing but when i call or normal text to my contacts it is showing new sim number.O2 say unble to process request as number is also associated with my Iphone watch. Have to contact a frontline advisor to get a form filled, but this is near impossible to do..
Please help??
Thank you
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on 22-04-2020 14:47
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on 22-04-2020 14:47
Firstly check your number is correct in settings >phone >my number.
If so, you'll need to keep trying customer service Guide: Coronavirus Community Help and Support
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on 22-04-2020 15:22
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on 22-04-2020 15:22
Thank you.
I did change number in Phone settings but will have a look through the guides.
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on 23-04-2020 08:41
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on 23-04-2020 11:00
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on 23-04-2020 11:00
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 03-05-2020 08:53
Thank you!!
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03-05-2020 10:02 - edited 03-05-2020 10:10
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03-05-2020 10:02 - edited 03-05-2020 10:10
Hi @Pete_Logic
If you are on a sim only plan, that isn't PAYG, it's a contract.
So just choose to UPGRADE to a new Pay Monthly contract and the number moves with you. No need for swaps or anything else. The change is made on your account, not the sim.
Veritas Numquam Perit
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on 10-05-2020 20:13

