A mini guide to doing a Sim Swap on O2

[Anonymous]

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Note: please refer to an updated version of this guide in our How-to Guides section, here.

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[Cleoriff]

@Evans_01 

Once the swap is completed then your old contract finishes.

[Evans_01]

Thank you

[cambo1979]

I have recently had my contract run down, i have upgraded to a Sim Only deal, wanted to keep my old number.Did the sim swap thing but when i call or normal text to my contacts it is showing new sim number.O2 say  unble to process request as number is also associated with my Iphone watch. Have to contact a frontline advisor to get a form filled, but this is near impossible to do..

Please help??

Thank you

[MI5]

@cambo1979 

Firstly check your number is correct in settings >phone >my number.

If so, you'll need to keep trying customer service Guide: Coronavirus Community Help and Support 

[cambo1979]

Thank you.

I did change number in Phone settings but will have a look through the guides.

[cambo1979]

I change number in Settings phone but when I go out of it, it always reverts back to the number I don’t want to use. How do I stop this.

[MI5]

Did you press add at the top of the screen?

[Pete_Logic]

Question.. I am going from a sim only pay as you go to a monthly sim contract with a new O2 phone. If I sim swap am I effectively keeping my old number and moving to my new plan If I change out the old sim for the new one?

Thank you!!

[Cleoriff]

Hi @Pete_Logic 

If you are on a sim only plan, that isn't PAYG, it's a contract.

So just choose to UPGRADE to a new Pay Monthly contract and the number moves with you. No need for swaps or anything else. The change is made on your account, not the sim.

[Mjs]

Have a new phone from work 02contract. I have a phone 02 pay monthly. I want to transfer my number to my new work phone and cancel my pay monthly contract. Do I use the swap sim option?