Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Unable to change my email address

I bought a sim card from O2 and registered it with my email. Then I ported that number to my current number. I wanted to register my current number with the same email address that I registered with the number that doesnt exist anymore but im unable ...

Phone blacklisted !

Hi, bought mum in law a good as new/perfect Huawei Y6 2018 from o2 shop on Dec 21st, came unlocked so popped in a plusnet sim and it worked fine until 4th Jan when phone stopped making/receiving calls. Took phone into o2 shop as i assumed there was a...

Data issues

So I have paid £10 to O2 for data but I have received no data!!! What can I do?

Resolved! E Top-up card

Sorry if I am being thick (I am new to a mobile pay as you go phone) but I can find reference in the "Help" section to using an e top-up card in a supermarket if I have one but nowhere can I find how I actually get one.Seems the "Help" section is not...

Resolved! spend cap

Just wondering does o2 offer spend cap on pay as you go or only pay monthly?

Resolved! I topped up on 123 and it worked?

I had no internet or credit while I was out so I dialled 123 and got through to an automated system telling me how to top up and I had done it before so I just pressed that I had done it before and gave the last digit of my card and back information....

Resolved! Did the data roll over?

So it appears that he did rollover despite the message saying that it failed.My monthly date is the 10th and I added the necessary credit this morning after receiving a message saying that the roll over failed.