Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
I spoke to a customer service advisor this morning. The bill is in my husband's name. She asked to speak to him, but he is in early stages of dementia and does not remember his password. She got him all confused and he asked her to speak or me on his...
When I sent text to contacts it arrives to them as being from 'infomessage' and not from my number and they are unable to reply (sending message fails) I have removed the SIM and restarted phone and they have removed /re added my contact details on t...
1 Motorola E6 Plus Polished Graphite O2 P&G £5 ONLINE TRIPLE SIM2/3/4FF £49.00I ordered above mobile on 2nd april. The money has been taken from my credit card. I received an email the item is out of stock at the moment. So why on earth have you take...
I have just received a pay as you go sim card that I want to link to O2 pay monthly account.
Losing credit to other 02 network but still got free calls and texts
For the past 2 weeks, i have realised, my texts are costing me triple. I dont know why. I have just sent a text. then i get a "ding" usually to tell me my balance.But it Dings 3/4 times, which means 15p 4 times!!
Hello, I would like to add my second phone number (it has been reconnected today) to my O2 account. I tried bringing in the service but after asking me the code the page said that there are no associated services with the number. Sorry, we can't find...
HiDoes anyone know how I can cancel my automated Surfer Plan data top for an iPad? I no longer have the iPad so can't do it via settings and getting through on the phone is a nightmare as it is, particularly in the current difficult circumstances. An...
Hey everyone,The My O2 team have a brand new update available that focuses on our Pay As You Go customers that adds some brand new features and functionality to the app, including the ability to top-up, add a payment card, move tariffs, and more. If ...
Hi, Is it possible to get a refund on a payg top up? I bought a PAYG SIM with £10 that worked for 3 hours. I added a £20 top up that was never used. Can I get a refund? If so, how? Thank you!
