Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52333 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26439 Views
  • 19 replies
  • 2 kudos

Upgrade

I would like to upgrade on O2 to an iPhone XR. Looking for a deal under £30 for 24 months. I’d this possible?

Top up pay as you go

Please can anyone advise if i have a balance on my phone will my bundle.be taken from this instead of me having to top up.Thank you

Laura13 by Level 1: Joiner
  • 535 Views
  • 2 replies
  • 0 kudos

Unable to chan tariff

On my O2 Account I receive a Error message when attempting to load the ‘change my tariff’ page.The SIM is supposed to be a £10 Monty Bundle Sim but it is saying my Tariff is Standard (No Bundle) - I can’t contact anyone at O2 to change it.Any ideas?

Hopes by Level 1: Joiner
  • 656 Views
  • 4 replies
  • 0 kudos

Migration my number from monthly to PAYG

I’ve just migrated my current number from my monthly contract to my new PAYG. I’m awaiting my new sim and noticed on my O2 account that it lists 2 numbers, my current one and a new number. When does it switch over to my existing number?!

GS by Level 1: Joiner
  • 518 Views
  • 1 replies
  • 0 kudos

Resolved! Top Up Failed

I've just topped up my phone with 10 pounds but my balance is still showing zero. I tried making a test call to my O2 number from another phone service but I get a recorded message to say it wasn't possible to connect the call. I wish I knew how to r...

renew my bundle

Hi my bundle renewal date is not for another week & i have ran out of data. Is there anyway of renewing it now so i can get my full data back instead of getting robbed on bolt ons? I used to have to ring up and do it but obviously i cant do that righ...

adjaps by Level 1: Joiner
  • 1434 Views
  • 5 replies
  • 0 kudos

Tariff Change to Big Bundle

Hi.I'm currently on an Anytime Tariff (Pay Monthly) and would like to change to a Big Bundle (Pay As You Go) I've tried phoning customer service but it's not working. Can anyone help please?

JDAl by Level 1: Joiner
  • 513 Views
  • 4 replies
  • 0 kudos

Registering Sim

Hi. I have mobilewifi device that I can’t top up as it seems it’s not been recognise by My02. The number is there but the tariff and top up is unavailable. I can choose the data plan etc but can’t checkout. Any suggestions? Thank you

BarbaraR by Level 1: Joiner
  • 510 Views
  • 2 replies
  • 0 kudos

Resolved! My SIM card was deactivated

Hi,Recently my card become inactive. I found simillar topic, but I still can't solve problem. When I logon my account my number disapeard from account and I can't use live chat. I tryed to contact o2 on 03448090202 and 08000321402 but they respond on...