Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Replacement sim card

I have a PAYG sim card in my phone. I've been given a more modern phone which uses a nano-sim. How can I get one of these while the O2 stores are closed? An added complication is that I can't leave home for a further 7 weeks of the coronavirus lockdo...

Moving credit to other SIM card

Hi everyone,I have more than one O2 SIM card and want to delete one of them. Can I move the credit that's on that number to my other SIM card?

£10 Big Bundle - Missing 5 x Data and Free £10 Credit

I bought a £10 sim for the purpose of allowing my elderly relative to keep in company with the family during CV. When I have set it up, I have not got the 5 x data. I text 5XDATA to 2424 but that hasn't worked. I text FREE10 to 21500 but received a r...

Resolved! Refund on credit balance

I was using this phone on pay as you go as a spare. I have more credit than I need. Is there a way to get this refunded?

Missing Credit

My son paid for £20 credit at sainsburys and it has not been applied to my PAYG number. I spoke to sainsburys who advised me to contact o2. I have tried through many menu options to call you, only to be told you are not taking that type of query(?) I...

Free10

Hi, I have recently ordered and received new sims for my family. At the end of last week I recieved my new O2 SIM in the post and attempted to redeem the free credit offer. I topped up my account with £10 and text FREE10 to 21500 to receive my bonus ...

Topping up

I’m trying to top up my phone and every time it goes to pay it accepts the card and then comes up with an error message and I try and call and it’s the same it’s just asking to try again, nothing wrong with card or bank, please can someone help as I’...

Text to say they can’t collect payment but am on PAYG and have £7 credit still

Took out PAYG in August. Still in credit as rarely used. Now o2 sending text to say they are trying to collect a payment. Credit card details will be different from when I paid but why do they want to collect money anyway??

Resolved! PAYGO - Requested new NANO SIM (previously had MICRO SIM) for new phone. Not possible to connect

Hi, I bought a new phone. Not realising that you can push out a nano sim from a micro sim, I telephoned 02 and was sent a new sim. The woman said something about a wrong number would initially appear on the one, but then it would be alright, or somet...

No service and seemingly no O2 account

Hi, It appears I have had no service, poss since an "unknown" call (I did not make) earlier today.Moreover O2 , has my name and email, but states I do not have any services with them.When I try to access further help, the access code is set to an obs...

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