Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Bill charges

Hi, I have been charged extra for my past two bills for last month £5.00+ and this onth £1.06. I would like to request for a refund as I am unsure as to why I have been charged this

Early top up

Hiya looking to restart top up early,30 pound bundle as I've ran out of data now, but customer service team arent taking ma calls, need to finish some college work and stay in contact with family, so if I can't get it sorted I'll need to start a new ...

Change from big bundle monthly fee to pay as you go

As I am overseas for a few months, don't want to subscribe to Big Bundle and simply go for Classic Pay As you go. How do I do it?

£10 free credit by texting free10 to 21500 still not working !!

Hi All I have since moved from Sky to 02 on the 20th of March 2020 I registered a Big bundle sim and topped up £10 also set my account to auto top up every month. As stated in the sim pack that arrived I was entitled to £10 free credit by texting cod...

Resolved! Why do you have to buy a new sim with new pay as you go phone

Why do you have to buy a new SIM card bundle when you buy a new pay as you go phone. I already have a SIM card from my old pay as you go phone. Will my old sim work?

topping up my auntys phone

My Aunty in her 80's , who lives far away from me and by herself needs a top up to her mobile phone/s . weve just finished a skype call where weve tried by all known methods to top up her phone. Shes set up an account, tried to make payments but with...

Resolved! Request for a new sim card

With all stores being closed my house bound father cannot get a new sim card. I've tried calling support who are of no use due to just hanging up re:covid 19. Everytime we reset his my02 app and follow the link in the email it gives an error.How can ...

Resolved! Keep My Number

Hi, I have just taken a new contract on my name for my wifev and would like to keep her old number which was on a Pay As You Go. It is impossible to reach customer services to do this over the phone.

Help urgently needed -Topping up someone else's phone

Hi, Really desparate here- I'm trying to top up my 90 year old aunt's phone, she's on O2 (and so am I) but every way I try, on-line or by dialling 4444 it refuses me - I've tried 3 different bank cards . Does anyone know why or what I can do? (She li...

Top up

Yesterday afternoon my pay as you go phone recieved a £20.00 top which i had not requested,why is this ??????? My credit was low and was going to top up anyhow but thats not the point,How can O2 top up with out my permission?????????????????

O2

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