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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 53684 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27244 Views
  • 19 replies
  • 2 kudos

Resolved! Text charges on Pay As You Go

Just checking charges on my text and noticed I am being charged about 6p per text rather than 2p.I'm on Classic Pay As You Go Sim and texts are not very long.Can anybody explain this please?

RobMac by • Level 1: Joiner
  • 692 Views
  • 3 replies
  • 0 kudos

Resolved! Wifi calling

How do i get wifi calling turned on

Lukafa by • Level 1: Joiner
  • 525 Views
  • 2 replies
  • 0 kudos

Can’t connect to 4g

I’m a carer for a young man who has o2 payg he’s had it for 3 weeks and has topped up and it’s now saying he has £18 credit .but it won’t let him connect to 4g it’s saying he has to wait for big bundle ... could anyone help as o2 aren’t available by ...

Maisie by • Level 1: Joiner
  • 1235 Views
  • 10 replies
  • 0 kudos

Number porting%20problem

Hi all.ported a number from three last week to o2. I have ended up with a split line and calls and texts going to both new and old phones. Called o2 numerous times to rectify problem and advised 24/48/72 hours as requested pac files but nothing. Same...

Sas by • Level 1: Joiner
  • 723 Views
  • 4 replies
  • 0 kudos

Free £10 Credit issue

Hi, Got a new O2 sim for my daughters new phone. Topped up £10 credit & then texted FREE10 to 21500 before the date shown. However, I get a message back from O2 stating that "It looks like this offer isn't for you". The card the sim came with (and th...

SeanI by • Level 1: Joiner
  • 1877 Views
  • 7 replies
  • 0 kudos

Tariffs

I recently got a new sim and put £30 on to get the big tariff but didn’t no realise it automatically does the £10 one how can I chnage this

SMS to USA and Brazil

Hi,I can not send SMS to USA and Brazil. Does someone have the same problem? How can I fix it?My plan (pay as you go) says: unlimited text and I still have data.Thank you!

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