Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Calling

Hello. I brought my number from lycamobile on a international bundle sim. Since last week Wednesday when my number was transferred every time I try to make a call I get a call ended on my phone screen and when I try to send a text message it says not...

Resolved! Pay as Go SIM timed out

How can I re-activate my Pay as You Go SIM. I went too long without making a call

Resolved! A number to actually speak to a pay as you go agent

I need to speak to someone at 02 and get through

Resolved! top up payments

I have had a monthly account with o2 for more than 15 years, but I recently took out a pay as you go sim in addition to my monthly account, for emergencies during the current crisis. I topped it up with £10 on March 10th didn't use it but my balance ...

£10 top up for big bundle lost

I needed to phone the doctor but as low on money I hadn't yet topped up for my big bundle this month. I decided to change my bundle to the £5 bundle to make the £10 top up last two months, and waited for confirmation that it had changed before toppin...

Loyalty Reward Not Received

I recently requested a £10 iTunes voucher as part of my loyalty reward with o2. I requested this on the 7th of July 2018, but have so far not received it as of the 6th of August as I write this. Does anyone know how I can contact someone somewhere to...

New PAYG sim won’t top up

I am finding it impossible to top up my new Big Bundle PAYG sim either online or through the O2 app. I got one message saying it was not a PAYG number which is daft as I have just ordered it! Any help gratefully received as the phone is for my Dad to...

ALL I NEED TO DO IS START MY TARRIFF FROM NOW

I am going to run out data so I need to NEED to start my tarriff today.I have tried and tried but can't seem to get to speak with ANYONE that is ANYTHING TO DO WITH PAY AS YOU GO....ALL I WANT TO DO IS START MY £30 TARRIFF TODAY. I HAVE TOPPED UP.I J...

Top up

I top up my mum’s PAYG for cost of the tariff ready for the 16th. I did it as I always do, possibly a little earlier than normal, and it was acknowledged as normal. However it’s applied to her overall balance and she received a text this morning ‘You...

Data promotion

I am currently on a 20 pound tarriff which I top up every month on 23rd and get an extra 50gb(2 month into this 3month promotion)i had 30gb wiped from my phone! This made me run out of data on the advice of 02 i added a small bolt on with the promise...

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