Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

No email confirmation on PAYG

I topped up my PAYG accounts this evening and top up went through fine and texts received too.However it said that email confirmation would still be sent and this usually happens almost simultaneously when I top up. Checked and confirmed it is not an...

Resolved! sim card / wrong number displayed on my handset

and everything is alright in my account area (i see my usual number). also: people who i call get the right (usual number), when calling to myself from landline, i dial my usual number and everithing is alright again. issue appeared when i put this c...

Using my phone abroad

Phone won’t work in ireland

no roaming Portugal

Was working last weekNow will not allow calls or dataAll calls diverted to voicemailI have a big bundle which includes internationalLegal requirement until end 2020 for o2 to continue this

receive a skype call

Why do I get charged for receiving a skype call?

How do i get my o2 phone working for internet and phone

Hi, I bought a Samsung SM-J330FN from an o2 shop in may 2018. I payed for some internet and phone service but it has now run out. The phone number is xxxxxxxxxx. I only need it for occasional phone calls, and very occasional internet and email. How d...

Starting to be charged for calls

I have been on big bundles for quite a while now with unlimited calls and texts. Two days ago I noticed that the "bundled call" whisper at the start of the call wasnt always there. This meant that for half of my calls on that day my credit balance we...

O2 rewards

I have £4.50 of O2 rewars however I have since transferred my number to another provider so using for the balance won't work. I can't use it for any other rewards as it needs to be a multiple of £10. My daughter is on O2 pay as you go, can I give it ...

Resolved! Switching form Pay&Go to Pay Monthly

I am in the process of switching from Pay & Go to Pay Monthly and would like to keep my current O2 number.When using the online form to keep my current number what do I type in the Any other information box?

Different size sim for new phone

HiI have an old Nokia slide phone with a large (standard?) PAYG SIM card. I want to get a new PAYG smart phone which will obviously need a smaller SIM card. I haven't chosen the phone yet but I have been told a new SIM card will come in various sizes...

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