Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! £10 free credit and x5 data

Hello, I've activated a new sim and added £10 credit, which was taken as payment for the £10 bundle. I then texted “5XDATA” to 2424 to get the 15gb instead of 3gb, but this hasn't been updated on my account yet. Also, I texted "FREE10" to 21500 for t...

Setup call waiting

Why I can’t setup call waiting? I got the following message: Could not save the call waiting setting.Thanks

Resolved! what is a sim

I don't know what a SIM is. If I bought a new 'smart phone', does it come with a SIM installed ? Could I use it straight away, out of the box ?

Forward calls from one number to another

Hi - I have an old 2G mobile on 02 PAYG that I use for most of my calls and a mid-range Samsung 4G mobile on an 02 MONTHLY contract. Unfortunately I am stuck in France due to coronavirus, the old phone has almost died and so I can't just walk into a ...

PAYG Top Up

Hello, I received my PAYG £5 top up sim this morning and I am trying to add £5 topup and there is no option online to topup £5. Anyone know how I can top up £5?

£3000 taken from my account by 02

I bought a pay as go sim in 2008. I don't think I used the sim and would have asked for my mobile number to transferred over. In May 2011 I bought my first iPhone on contract and have been on a contract ever since. However, I recently discovered that...

Registering new sim

Hi I'm trying to register a new sim card for my son, whenever I try to register online I type in his number for them to send a code but no codes ever come! Is there another way to register or does anyone have any idea what to do? Ps this is his first...

top up%20refused

When I try to top-up on line, this does not go through even though a screen appears saying that authentication for my card has been successful.

Finished paying my phone bill

How do I go onto pay as you go only once I have completed my contract term?I do not wish to upgrade

New phone

Hi i currently have the song xperia xa1 ultra but I'm going to be purchasing a new phone I'm wanting a big phone the one I have now is I think a 6" the one I'm looking at is the huawei y6 2019 does anyone know if this one is bigger than the xperia or...

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