Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Keeping my old phone number

I am changing network provider from Vodafone to o2 and want to keep my old phone number

Activating SIM

HI, I am trying to activate a data only SIM for a tablet which I purchased a couple of months back. The expiry on the card is **Personal info**20 so there is plenty of time. I went to mbb.o2.co.uk but had the following error message 'Could not add de...

Sim card registration failed

I have an old payg phone which lives in the car and is used for emergencies only. I am now getting the above error message, which I think means I have been disconnected due to lack of use and needs Customer Support intrervention to re-register. Howev...

mobile phone

hi if I buy a mobile phone outright can I have it delivered to a different address to my billing address

Duplicate SIM card

Dear O2 communityI was stolen my mobile phone in Vietnam and I asked a friend to contact O2 Team for me since I couldn't make phone calls from Vietnam to UK.The SIM card was kindly blocked not to be used by the thief ..When I returned from Vietnam, I...

Free top up credit

I ordered a new pay as you go phone and sim on the 14th April, on the website there was a yellow box stating I could text a number for £10 free credit. However delivery was delayed and tried to find the code last night and has gone. Any ideas how to ...

Messages

I keep getting msgs from 02 saying I don't have enough credit to buy things. Not once have I tried to, had about 8 now. Has my account been hacked? Even tho I'm on pay as u go.

Free10 and 15 GB data

I new pay as you go customer and bought a 10 pounds bundle and was expecting 15 GB data but only have received 3 GB. How can I get that updated I'd also want to use Free 10 pounds credit but that is not uploaded either

Old out of contract iPhone - new PAYG sim?

Have an iphone 5S purchased from O2 approx 5-6 years ago, now need it unlocking.It no longer has a tel number/sim allocated to it. As that moved to a new handset and sim. On filling in the online ‘unlock my phone’ I’ve had an email reply saying - I h...

Samsung J3 2016 running out of storage

My J3 has become almost unusable. I can’t use it any longer for emails and I have constant “storage full” messages. O2 shop staff tell me it is due to Samsung automatic updates hogging all the memory, and the impossibility of transferring data to SD ...

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