Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Sim swap not working

I have just purchased a pay monthly sim only sim for my partner and trying to keep her existing pay as you go O2 number. The sim swap service is not working. I have been trying every day for the past week to get the sims to swap numbers, I receive th...

Resolved! Settings

Sending settings to my phone buy text

O2 phone repair

Last week Tuesday I sent my phone to O2 for a repair and I was told it would take 3-5 working days to get my phone back. Its almost been a week and I haven't got my phone back or an email from them since I've sent my phone. I was wondering how long d...

Resolved! Porting from another network when already using an O2 PAYG SIM for a while?

Hello, I am currently on Pay as you go with O2 on one mobile phone and on a Plusnet contract on another mobile phone. I want to end my contract with Plusnet and port my number to O2, and only use one mobile phone (the one with my current O2 SIM in it...

PAYG sim has been locked

My PAYG sim has been locked for a second time, first time I managed to get it sorted with £9+ credit, a few weeks after that, it was locked again... I only use it for emergencies. I needed to use it just before lockdown 7 weeks ago... tried to get in...

Wifi calling on PAYG

Hi, I have an O2 PAYG sim with no monthly top up requirement. I wish to add wifi calling as we have only a minimal on/off signal at home. The web site says this can be done with compatible phones. I just bought an iphone SE which is said to be compat...

Change to sim only

My mother is in hospital so no visiting. She is 80yo and cant top up her phone. How to i change it to a monthly sim contract please.

If I change from payg sim to sim only can I keep my number easily

I am thinking of taking the offer of sim only for £10 monthly,unlimited calls etc.Can I keep my number if I change,I have same number for years.

Resolved! O2 Bolt On on PAYG

Hi. I have an international bundle with 1000 mins of UK and international calls. If I buy a bolt on for an extra 100 minutes, will this be used first for my UK calls or will the 1000 mins be depleted first and then the UK bolt on used?

what am i paying for?

i'm paying £9/month for a very basic alcatel 2038, which i believed was for my call/text allowance. i paid £15 to walk out of the store with the phone, believing it to now belong to me. however, the phone won't work unless i top it up. are any of my ...

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